Seasonal Client Relations Coordinator

Overview

Hermès is an independent, family-owned Maison celebrated for artisanal craftsmanship, refined materials and a dedication to timeless luxury. The organization combines a strong heritage of atelier savoir‑faire with a global retail and e‑commerce presence, and emphasizes humanist values, sustainability and meticulous product quality.

Role & Responsibilities

• Serve as the primary point of contact for Hermes.com and flagship boutique clients via phone, email and live chat, delivering a consistently elevated brand experience.
• Respond to and resolve client inquiries and voicemails promptly, including placing and following up on online orders and resolving delivery or order issues.
• Demonstrate and apply deep product knowledge while conveying Hermès style, values and service standards in every interaction.
• Collaborate with internal teams and US flagship boutiques to escalate and resolve complex client requests and ensure timely outcomes.
• Maintain confidentiality and comply with company policies governing data protection and security.
• Offer tailored solutions and recommendations to preserve brand integrity and foster long‑term client loyalty.
• Adapt to a high‑volume, fast‑paced environment while exercising discretion, sound judgment and a professional tone.
• Perform additional duties as assigned by the supervisor to support omnichannel client service operations.

Qualifications

• Open availability across Monday–Sunday with flexibility to meet business needs during the seasonal period (May 4, 2026 – July 31, 2026).
• Minimum 1 year of experience in a call center or customer service environment (1–2 years preferred); internships with relevant hands‑on experience accepted.
• Experience in luxury retail, hospitality or high‑end customer service preferred.
• Proven verbal and written communication skills, with high attention to detail and a professional, polished tone.
• Familiarity with CRM systems and call center software; working knowledge of Microsoft Excel and Word.
• Ability to manage complex requests with discretion, exercise sound judgment and maintain client confidentiality.
• Strong multitasking, problem‑solving and teamwork skills; willingness to mentor peers and share knowledge.
• Multilingual ability is a plus but not required.

Skills

Experience

Minimum of 1 year (typically 1–2 years) in a call center or customer service role; experience in luxury retail, hospitality or high‑end client service is strongly preferred.

Education

High school diploma or equivalent required; college coursework or a degree in business, communications or a related field is preferred.

Culture

Hermès cultivates a workshop‑centred culture that prizes artisanal skill, attention to detail and long‑term stewardship of objects. The Maison values individuality, inclusiveness and professional development, encouraging employees to deliver service with refinement and authenticity.