Sales Specialist

Overview

Hermès is an independent, family-owned French luxury house renowned for its artisanal savoir-faire in leather goods, silk, ready-to-wear and accessories. The Maison places craftsmanship and long-term quality at the heart of its business and operates a global network of boutiques and workshops that sustain traditional skills and client-focused retail experiences.

Role & Responsibilities

• Achieve individual monthly and annual sales targets while contributing to the boutique’s collective performance.
• Deliver the Hermès standard of client service: prompt, discreet and personalised engagement including assistance with wrapping and packaging at point of sale.
• Operate and ensure accuracy of all POS transactions and CRM records, including sales entries, SKUs, payment verification and after-sales administrative support.
• Maintain selling floor presentation and stock levels according to VM guidelines: restocking merchandise, tagging, ticketing and replenishment of packaging and stationery.
• Comply with asset protection procedures, key control and EAS tagging protocols; participate in physical inventory preparation and monthly cycle counts as directed.
• Keep workstation and back-of-house areas organised and communicate POS discrepancies or variances to management by end of business day.

Qualifications

• Minimum 3 years of sales experience; prior luxury retail experience preferred.
• Proven ability to develop and sustain client relationships with impeccable communication skills.
• Even-tempered multitasker who can prioritise in a fast-paced environment.
• Self-starter able to work independently while collaborating effectively within a team.
• Strong organisational skills and open availability to meet business needs.
• Ability to lift up to 25 lbs. without assistance.

Skills

Experience

Minimum three years of sales experience, preferably within luxury retail; demonstrated success meeting sales targets and delivering high-touch client service.

Benefits

Commission and bonus incentives; Medical, Dental and Vision; Life insurance and Disability; Paid time off (18 DDOs, 12 company holidays, 2 wellbeing days, sick & safe time); Paid Parental Leave and Transition Time; 401(k) and Roth retirement plan with company matching and profit sharing; Voluntary benefits (flexible spending accounts, fitness reimbursement, voluntary life insurance); Product discount and EAP resources; Access to Calm App, Health Advocate, Family Building Support.

Culture

Hermès cultivates a workshop-minded culture rooted in craftsmanship, discretion and long-term client relationships. The Maison values individuality, collegiality and professional growth, fostering an environment where artisanal excellence and personalised service are central to daily work.