Sales Associate

Overview

Hermès, a renowned name in the luxury fashion industry, is celebrated for its exquisite craftsmanship and timeless elegance. As part of Hermès International, Hermès Italie SpA offers a prestigious work environment where employees are encouraged to embody the brand's values of integrity, creativity, and excellence.

Role & Responsibilities

• Advise and support customers across all product categories to meet their needs and ensure a memorable omnichannel experience.
• Deliver storytelling about the brand's history and product craftsmanship to enhance client relationships and sales.
• Provide comprehensive product information, including aftersales care suggestions.
• Develop and maintain a customer portfolio to foster loyalty and establish long-term relationships.
• Collect and update client data in accordance with privacy policies and company procedures.
• Participate actively in customer events and animations as needed.
• Maintain solid product knowledge, staying updated with novelties, prices, and stock availability.

Qualifications

• Bachelor’s degree, preferably with a focus on fashion or linguistics.
• Fluency in Italian and English; a third language is advantageous.
• Experience in direct sales to clients, preferably in a luxury boutique.
• Proficiency with Excel and IT tools.

Skills

Experience

Minimum of 1 year of experience in direct sales to clients, preferably within a luxury boutique setting.

Education

Bachelor’s degree, preferably with a fashion or linguistic focus.

Culture

Hermès is committed to fostering a diverse and inclusive workplace where different perspectives are valued. The brand emphasizes a people-centric approach, encouraging passion, aesthetic sense, and a commitment to human values.