Sales Associate

Overview

Hermès is a leading French luxury house renowned for exceptional craftsmanship, leather goods, silk, and artisanal savoir‑faire. As an employer, Hermès emphasizes human-centred retail, attention to detail and long-term client relationships, operating through a network of boutiques managed by Hermès Italie SpA in Italy.

Role & Responsibilities

• Deliver personalised, memorable client experiences through refined storytelling about brand heritage and product craftsmanship.
• Advise customers across product categories to meet needs and drive sales while maintaining omnichannel consistency.
• Develop and maintain a client portfolio through bespoke discovery, follow-up and loyalty-building actions.
• Collect, update and protect client data in accordance with privacy policy and company procedures.
• Provide aftercare advice and product care guidance to ensure continued client satisfaction.
• Maintain up-to-date product knowledge, including novelties, pricing and stock availability.
• Support and actively participate in client events, in-store activations and promotional initiatives.

Qualifications

• Minimum 1 year of direct sales experience, preferably within a luxury boutique environment.
• Fluency in Italian and English; an additional language is an advantage.
• Bachelor’s degree preferred (fashion or linguistic studies advantageous) but not mandatory.
• Proficiency with Excel and general IT tools.
• Excellent interpersonal and communication skills with a clear customer-service orientation.
• Team-player mentality combined with the ability to work autonomously; flexibility and availability to work in a high‑pace retail environment.
• Strong aesthetic sense, professionalism, enthusiasm and a vocation for human values.

Skills

Experience

At least 1 year of direct sales experience; prior experience in luxury retail or boutique sales is strongly preferred.

Education

Bachelor’s degree preferred (fashion or linguistic focus advantageous); not mandatory.

Culture

Hermès fosters a human-centred, artisanal culture where craftsmanship, discretion and client relationships are paramount. The boutique environment values diversity of perspective, teamwork and a strong aesthetic sensibility, offering a people‑focused retail experience.