Sales Associate

Overview

Hermès, a prestigious French luxury brand, is renowned for its exquisite craftsmanship and timeless elegance. As part of the Hermès family, employees are immersed in a culture that values creativity, quality, and tradition. The brand, under the umbrella of Hermès International, offers a unique working environment where artisans and professionals collaborate to uphold the legacy of excellence.

Role & Responsibilities

• Provide exceptional client experience in line with the Sales & Service Ambassador guidelines.
• Develop and strengthen meaningful relationships with clients.
• Handle complex client experience concerns and issues.
• Facilitate sales and participate in up-selling, cross-selling and multiple selling for all product categories.
• Proactively share key information about the métier and its performance.
• Train and share information on new product launches, particularly for new joiners.
• Assist in maintaining the store environment and image of the House.
• Demonstrate the ability to accurately navigate Hermès tools, systems, and programs.
• Make decisions aligned with Hermès operating standards and values.
• Develop a thorough knowledge of operational controls, stock handling, and inventory management systems.

Qualifications

• Availability to work within a 7-day roster including weekends.
• Strong background in customer service and/or sales, with experience in a luxury environment being advantageous.
• Team player attitude with the ability to embody the values of the Hermès Maison.
• Excellent relationship development skills with impeccable interpersonal and communication skills.
• High standard of presentation and grooming.
• Passion for Hermès creations and comprehensive product knowledge in Hermès Métiers.
• Positive, proactive, efficient, and client-focused attitude.
• Strong sense of time management with the ability to multi-task, organize, and prioritize.
• Ability to achieve personal targets and adapt to a fast-paced retail environment.
• Ability to work independently while balancing collaboration with a team.

Experience

A strong background in customer service and/or sales is required, with experience in a luxury environment being advantageous.

Culture

Hermès fosters a culture of diversity, inclusion, and family, creating a supportive environment where individuality and fairness are valued. The brand encourages personal and professional growth, allowing employees to thrive and express their authentic selves.