Sales & Service Support Assistant Manager

Overview

Operated locally by Boissy Singapore Pte Ltd for Hermès, the assignment sits within the global Hermès retail network. Hermès is a leading maison in luxury leather goods, ready-to-wear and accessories, distinguished by artisanal craftsmanship, elevated client service and rigorous operational standards across flagship and airport boutique formats.

Role & Responsibilities

• Manage all back‑office customer service activities including reservations, client enquiries and product searches; liaise with other stores to organise transfers and keep clients updated.
• Administer the full after‑sales cycle (Hermès Care): open and follow cases, validate quotations with clients, prepare parcels for shipment and coordinate with stock/warehouse teams.
• Process remote and telephone sales: register orders according to local procedures, isolate product stock for deferred shipment and ensure accurate sales documentation.
• Monitor and report service performance: track KPIs for reservations, customer requests and after‑sales (volumes, age, conversion rates, pending files) and produce regular performance reports.
• Conduct business control tasks: perform till checks, oversee cash remittances, review till reports and support resolution of negative stock positions.
• Act as key user and trainer for service processes and tools: train new joiners, communicate procedural changes and provide day‑to‑day support to store teams.
• Lead and support the Stock Supervisor and stock team: coordinate inbound goods processing, enforce stockroom discipline, supervise cycle counts and drive stock accuracy.
• Oversee store administration and HR matters: prepare rosters, consolidate leave/overtime records, manage internal communications and staff uniform procurement.
• Coordinate maintenance, security and H&S: act as primary contact for landlord/contractors, ensure timely interventions and uphold health & safety procedures across stores.

Qualifications

• Minimum 6 years' relevant experience in service, administration or retail operations roles, preferably within luxury retail.
• Demonstrated ability to work autonomously with strong organisational rigour and anticipation of operational needs.
• Excellent client‑facing communication skills, service orientation and professional discretion.
• Proven team working skills; prior supervisory or line management experience is an asset.
• Fluent spoken and written English.

Skills

Experience

Minimum 6 years of professional experience in service, administrative or operations roles, ideally within retail or luxury environments; experience supervising teams or coordinating stock operations is preferred.

Education

Secondary education required; tertiary qualification in business, retail management or a related discipline preferred.

Culture

The role is embedded in a high‑service, client‑centric retail environment that prioritises craftsmanship, discretion and operational excellence. Colleagues operate collaboratively across store, stock and head office functions to maintain Hermès' exacting standards and personalised client experience.