Retail Operations Manager

Location Hong KongChina
Type Full-Time
Seniority Manager
Posted Mar 5, 2026
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Join Hermès Asia Pacific Limited in Hong Kong as a Retail Operations Manager. Oversee daily operations, enhance customer experience, and lead a dynamic team in the luxury fashion industry.

Overview

Hermès Asia Pacific Limited, a subsidiary of the esteemed Hermès Group, is renowned for its commitment to craftsmanship and luxury. As a global leader in the fashion industry, Hermès offers a dynamic work environment that fosters innovation, creativity, and excellence. The company is dedicated to maintaining its heritage while embracing modernity, providing employees with opportunities for growth and development within a prestigious brand.

Role & Responsibilities

  • Oversee daily retail operations to ensure efficiency and effectiveness.
  • Develop and implement strategic plans to enhance customer experience and sales performance.
  • Coordinate with cross-functional teams to align operational activities with business objectives.
  • Manage inventory levels and ensure optimal stock availability.
  • Lead and mentor retail staff to achieve performance goals.
  • Analyze sales data to identify trends and opportunities for improvement.
  • Ensure compliance with company policies and procedures.

Qualifications

  • Bachelor's degree in Business Administration, Retail Management, or a related field.
  • Proven experience in retail management, preferably within the luxury sector.
  • Strong leadership and team management skills.
  • Excellent analytical and problem-solving abilities.

Skills

Proficiency in retail management software and tools. Strong communication and interpersonal skills. Ability to work in a fast-paced, dynamic environment. Customer-focused mindset with a keen attention to detail.

Experience

A minimum of 5 years of experience in retail operations management, with a focus on luxury brands.

Education

Bachelor's degree in Business Administration, Retail Management, or a related field.

Benefits

Competitive salary package, comprehensive health benefits, and opportunities for professional development within a prestigious brand.

Culture

Hermès Asia Pacific Limited prides itself on a culture of excellence, innovation, and respect for tradition. Employees are encouraged to bring their unique perspectives and creativity to the table, fostering an inclusive and collaborative environment. The company values sustainability and ethical practices, ensuring a positive impact on both employees and the community.