Operations Manager

Overview

Hermès is an independent, family‑owned Maison renowned for artisanal savoir‑faire and timeless luxury goods. The organization combines heritage craftsmanship with a global retail network and emphasizes quality, discretion and long‑term stewardship as core employer values.

Role & Responsibilities

• Oversee all back‑of‑house operations including inventory control, shipping & receiving, housekeeping, maintenance and after‑sales service to ensure boutique readiness and client experience.
• Manage and coach operational staff (inventory control associates, SSA, tailors, maintenance and craft personnel); maintain schedules, training records and time & attendance (E‑time).
• Plan, execute and reconcile inventories and cycle counts; investigate and resolve stock discrepancies and perform stock adjustments.
• Ensure compliance with cash handling procedures and validate related documentation; support the retail management team and cover management duties as required.
• Serve as primary liaison with corporate construction/maintenance teams and external vendors for repairs, store maintenance and event needs; manage vendor contracts and cost controls.
• Oversee functionality of IT and telephone systems by coordinating with corporate IT contacts and securing timely resolutions.
• Manage operational budgets for supplies, cleaning/maintenance contracts, security, repairs and equipment rental; identify opportunities for cost efficiency.
• Coordinate evacuation drills and emergency response training; implement and enforce operational policies and procedures.
• Administer ordering and supply chain for after‑sales operations and oversee staff sales processes and compliance.

Qualifications

• Minimum 6 years of retail management experience; prior experience in luxury retail strongly preferred.
• Proven expertise in shipping & receiving and inventory control procedures.
• Demonstrated supervisory experience managing operational teams and external vendors.
• Strong written and verbal communication skills with the ability to train and implement corporate policies.
• Proficiency in MS Excel, MS Word and PowerPoint; experience with POS and phone systems and E‑time.
• Practical experience with building maintenance and facilities oversight.
• Ability to multi‑task under pressure, exercise sound judgment, and lift up to 25 lbs without assistance.

Skills

Experience

Minimum six years of progressive retail management experience, preferably within luxury retail, including oversight of inventory control, shipping/receiving, facilities and operational teams.

Education

High school diploma or equivalent required; bachelor’s degree in business, retail management, hospitality or related field preferred.

Benefits

Commission and bonus incentives; Medical, Dental and Vision; Life insurance and Disability; Paid time off (15 days annual vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, sick & safe time); Paid parental leave; 401(k) and Roth retirement plan with company matching and profit sharing; Flexible spending accounts, fitness reimbursement and voluntary life insurance; Product discount; Employee Assistance Program resources; access to Calm App, Health Advocate and family building support.

Culture

Hermès cultivates an artisan‑centric culture that prizes craftsmanship, discretion and long‑term development. The Maison emphasizes humanist values, individual responsibility and a collaborative environment where diversity, inclusion and professional growth are actively supported.