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Overview

Hermès is an independent, family‑owned French maison renowned for artisanal luxury goods and exacting standards. The house champions craftsmanship across multiple métiers and operates a global retail network while maintaining a strong commitment to creative autonomy and responsible management. Hermès Canada operates a small network of boutiques and a corporate presence supporting retail and e‑commerce across major Canadian cities.

Role & Responsibilities

• Provide a warm, professional welcome to every visitor and manage arrivals at the boutique entrance.
• Assess client needs and direct visitors to merchandise or an appropriate sales colleague; communicate appointment arrivals across selling, operations and asset protection teams.
• Maintain and manage the boutique appointment calendar, recording arrivals, no‑shows, reschedules and cancellations in the appointment application.
• Handle telephone appointment requests, enter bookings, assign appointments to team members and resolve scheduling conflicts.
• Proactively manage customer flow and outdoor queues when the boutique is at capacity; minimize wait times and update clients on expected service.
• Model the Maison’s service standards, collaborate with the boutique team, and manage difficult situations with composure and discretion.
• Perform additional duties as assigned by the boutique supervisor.

Qualifications

• Minimum one year of experience in customer service, retail or a service environment.
• Exceptional interpersonal and verbal communication skills; gracious, warm approach to telephone and face‑to‑face interactions.
• Demonstrable customer‑service orientation with a friendly, client‑centric demeanour.
• Capacity to work a flexible schedule according to business needs (evenings, weekends as required).
• Strong attention to detail and ability to maintain an organized personal workspace.

Skills

Experience

Minimum 1 year of experience in customer service, retail or a comparable service sector role, with hands‑on exposure to client reception and appointment handling.

Education

High school diploma or equivalent preferred.

Culture

Hermès cultivates a familial, craftsmanship‑focused culture that values autonomy, long‑term skill transmission and respect for people and resources. In Canada the Maison emphasizes inclusion and fairness while supporting individual development within a collaborative boutique environment.