Customer Experience Intern
Hermès Asia Pacific — Hong Kong (Lee Garden One): Part‑time Customer Experience Intern supporting in‑store client relations and CRM.
Overview
Hermès is a global Maison renowned for exceptional craftsmanship, timeless design and meticulous attention to detail across leather goods, ready-to-wear and accessories. As an employer, Hermès emphasizes artisan skills, a client-centric retail experience and professional development within a discreet, high-touch luxury environment. The role sits within Hermès Asia Pacific operations based in Hong Kong.
Role & Responsibilities
- Support daily client‑facing activities in the Lee Garden One boutique to ensure an elevated in‑store experience.
- Greet clients, manage appointment schedules and assist with personalised clienteling under the supervision of senior sales staff.
- Respond to client enquiries by phone, email and in person, ensuring timely and polished communication.
- Help maintain and update the client database and CRM notes to support targeted outreach and follow‑ups.
- Assist with visual merchandising, product presentation and housekeeping to uphold brand standards.
- Prepare items for client presentation, coordinate gift‑wrapping and support special requests and events.
- Contribute to sales administration tasks, including transaction support, reporting and basic inventory checks.
- Observe and report customer feedback and market trends to the team to help refine service delivery.
Qualifications
- Current university student or recent graduate in business, marketing, hospitality, communications or related discipline.
- Excellent interpersonal skills and a polished, client‑focused manner appropriate to luxury retail.
- Strong attention to detail, discretion and the ability to maintain confidentiality with high‑value clients.
- Availability to work part‑time, including weekends and some evenings, with a flexible schedule.
- Professional proficiency in English; Cantonese and/or Mandarin is highly advantageous.
- Basic computer literacy; experience with CRM systems or Microsoft Office preferred.
Skills
Experience
Previous client‑facing or retail experience is advantageous but not mandatory; internship or part‑time roles in luxury retail, hospitality or customer service are a plus.
Education
Currently enrolled in or recently graduated from a university programme in business, marketing, hospitality, communications or a related field.
Culture
The workplace culture prizes craftsmanship, discretion and a meticulous approach to client service. Teams operate with a high degree of professionalism and respect for heritage, offering hands‑on training and close mentorship within a refined retail setting.