Commercial Support Apprentice

Overview

Hermès Sellier is an internationally recognised French luxury house renowned for leather goods, ready-to-wear, accessories and maison collections. Its Retail/Distribution arm operates a network of boutiques and e-commerce sites dedicated to delivering the brand's craftsmanship, discretion and high-touch client service across France and abroad.

Role & Responsibilities

• Act as the omnichannel interface for the store: manage client orders, remote sales and inbound client requests with exemplary service standards.
• Process and validate client orders and special requests; prepare quotes and order documentation for Hermès Maison and Horizon transactions.
• Manage remote payment links and coordinate shipments for domestic and export deliveries.
• Liaise with the central contact centre via the Passerelle interface and act as privileged contact for client recovery under the 'Hermès Client Culture' approach.
• Coordinate inter-store transfers, notify clients of order availability and follow up until finalisation of the sale.
• Prepare documentation for business gifts and manage administrative aspects of order fulfilment and export paperwork.

Qualifications

• Minimum Bac+2/Bac+3 (associate degree or equivalent) or demonstrable retail/store experience.
• Excellent personal presentation and professional verbal communication.
• Fluent English (spoken and written) is mandatory.
• Strong customer-orientation, listening skills and persuasive interpersonal abilities.
• Organised, rigorous and capable of establishing and maintaining operational processes.

Skills

Experience

Open to beginners; prior experience in retail or store operational support is advantageous. Candidates with proven experience in order management, remote sales or customer-service roles will be well-suited.

Education

Bac+2 or Bac+3 (associate degree / undergraduate) or equivalent; relevant retail experience may be accepted in lieu of formal qualification.

Culture

The Maison values artisanal excellence, discretion and a deeply client-centric approach. The retail environment emphasises meticulous service, respect for tradition and measured innovation, offering a workplace where craftsmanship and modern retail practices coexist.