Client Relations Center Intern

Overview

Hermès Asia Pacific Limited is the regional subsidiary of Hermès International, the French maison renowned for artisanal leather goods, silk, accessories and ready-to-wear. The organisation emphasizes craftsmanship, exceptional client service and long-term career development across its global retail and corporate operations.

Role & Responsibilities

• Support implementation of online clienteling initiatives to strengthen personalised digital client outreach and conversion.
• Contribute to enhancement of the omni‑channel customer experience through coordination of digital and in‑store touchpoints.
• Prepare regular reports and perform administrative monitoring to evaluate project performance and recommend improvements.
• Coordinate with regional teams to ensure timely rollout, user adoption and operational alignment of new online communication tools.
• Undertake ad hoc tasks and support cross‑functional stakeholders as required.

Qualifications

• Excellent verbal and written communication skills in English and Chinese (Cantonese and Mandarin).
• Strong presentation and problem‑solving abilities with high attention to detail and accuracy.
• Flexible, open‑minded and receptive to change; proactive in seeking guidance and contributing new ideas.
• Ability to work effectively in a collaborative, cross‑regional environment and manage multiple small projects.

Skills

Experience

Entry‑level internship. Beginners accepted; suitable for current students or recent graduates with limited or no prior professional experience.

Education

Current university student or recent graduate in Business, Marketing, Communications, Hospitality, or a related discipline (or equivalent vocational training).

Culture

Hermès prizes meticulous craftsmanship and an elevated, client‑centric approach. The workplace culture combines a respect for artisanal tradition with a collaborative, international environment that values discretion, attention to detail and long‑term professional development.