Client Experience Host (Part-time, Saturdays)
Hermès seeks a Part-time Client Experience Host (Saturdays) in Paris — deliver high-end hospitality, VIP clienteling and omnichannel support at Faubourg St‑Honoré.
Overview
Hermès Sellier operates the retail network of Maison Hermès, a globally recognised luxury house distinguished by artisanal mastery across leather goods, ready-to-wear, silk, horology and jewellery. The retail division upholds the brand’s standards of craftsmanship, exclusivity and refined client service, maintaining a network of flagship boutiques and an e-commerce presence in France.
Role & Responsibilities
- Welcome clients with a warm, discreet hospitality and act as a ‘Maître de Maison’ for the entire store.
- Guide customers to the relevant department and ensure a seamless handover to sales advisors.
- Provide high‑end beverage service to clients, manage beverage stock and maintain hospitality areas to luxury standards.
- Support omnichannel client journeys (web-to-shop, remote sales, shop-to-shop) and assist with remote purchasing processes.
- Build and sustain relationships with VIP and regular clients through attentive clienteling and knowledge of their preferences.
- Collect and escalate client feedback to drive continuous improvement in the in-store experience.
- Recognise and apply appropriate protocols for high-profile personalities and manage queuing or waiting for high-volume departments.
- Provide ad hoc support for store needs and contribute to a fluid, team-based service delivery.
Qualifications
- Experience in luxury retail welcome roles or high-end hospitality; beginners accepted.
- Excellent spoken communication and elocution.
- Fluent English; strong command of French is expected for in-store interaction.
- Highly professional demeanour with proven discretion and respect for client confidentiality.
- Service-oriented, rigorous, available for Saturday shifts and able to work as part of a team.
- Dynamic, enthusiastic and polyvalent — able to multitask in a fast-paced boutique environment.
Skills
Experience
Beginners accepted; prior experience in luxury retail front-of-house or five‑star hospitality is advantageous and will be considered a strong asset.
Education
No formal degree required. Vocational training in hospitality, customer service or luxury retail is a plus.
Culture
The Maison prizes artisanal excellence, discretion and a meticulous approach to client service. The in-store culture emphasizes teamwork, continuous refinement of the guest experience and respect for the brand’s heritage and craftsmanship.