Assistant Store Manager

Overview

Hermès is an independent, family-owned luxury Maison renowned for artisanal craftsmanship and timeless design. The brand operates a global network of boutiques and ateliers and is recognised for a people-centred culture that prioritises savoir-faire, quality materials and long-term client relationships.

Role & Responsibilities

• Supervise daily store operations and the sales team, including coaching, training and performance management to achieve sales objectives.
• Model exceptional client service on the sales floor and ensure all team members embody Hermès service standards.
• Analyse weekly sales by métier, track deliveries and special orders, and translate sales data into actionable business recommendations.
• Manage CRM standards and compliance to maximise client capture quality and retention.
• Oversee scheduling, time and attendance (E-time), vacation tracking and coordinate with HR on payroll and related records.
• Organise seasonal trainings, product knowledge updates and integration of key merchandise points into client conversations.
• Participate in recruiting, interviewing and maintaining a candidate database to staff the boutique.
• Make critical client and operational decisions in the absence of the Managing Director/Floor Director and carry budgetary responsibility for location sales goals, inventory and profitability.
• Maintain stock levels, MOS and sell-through in accordance with Hermès standards.
• Perform other duties as assigned by the Managing Director.

Qualifications

• Minimum 4 years of retail management experience; prior luxury retail experience preferred.
• Proficiency in Microsoft Excel and Word; experience with Cegid and E-time required.
• Familiarity with CRM processes, POS and payroll systems; ability to troubleshoot basic technical issues.
• Strong numerical literacy with the ability to interpret sales data and make business recommendations.
• Clear written and verbal communication skills.
• Ability to lift up to 25 lbs and flexible availability to meet business needs.

Skills

Experience

At least 4 years of progressive retail management experience, preferably within a luxury environment, with demonstrated supervisory responsibility and accountability for sales targets, inventory and staff performance.

Education

High school diploma or equivalent required; bachelor’s degree in business, retail management or a related field preferred.

Benefits

Commission and bonus incentives; Medical, Dental and Vision; Life insurance and disability; Paid time off (15 days annual vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, sick & safe time); Paid parental leave and transition time; 401(k) and Roth retirement with company match and profit sharing; voluntary benefits (FSA, fitness reimbursement, voluntary life insurance); product discount; EAP resources; access to Calm App, Health Advocate and family-building support.

Culture

Hermès cultivates an artisan-led, humanist workplace that values craftsmanship, creativity and long-term client relationships. The Maison emphasises personal development, inclusivity and a respectful, collaborative environment where employees are encouraged to preserve heritage while innovating responsibly.