Assistant Manager

Overview

Hermès, a prestigious French luxury brand, is renowned for its exquisite craftsmanship and timeless elegance. As part of the Hermès Group, Hermès of Paris Inc. offers a unique work environment that emphasizes creativity, quality, and the preservation of artisanal skills. The company is committed to sustainability and corporate social responsibility, making it a distinguished employer in the luxury fashion industry.

Role & Responsibilities

• Partner with the Managing Director to oversee all aspects of the business, including sales growth and client development.
• Supervise and coach the sales team to achieve sales objectives and ensure exceptional client service.
• Identify sales opportunities and collaborate with sales specialists to enhance boutique performance.
• Conduct monthly meetings and annual performance evaluations in collaboration with the Managing Director.
• Ensure compliance with CRM standards and maximize client capture rates.
• Communicate policies and procedures to the team and ensure adherence.
• Manage staff scheduling and maintain accurate records of attendance and leave.
• Organize seasonal trainings and ensure integration of key points into client interactions.
• Assist in recruiting and interviewing candidates for open positions.
• Make critical client and business decisions in the absence of the Managing Director.

Qualifications

• 4+ years of retail management experience, preferably in a luxury environment.
• Proficiency in Excel, Word, Cegid, and E-time.
• Ability to learn and troubleshoot merchandise, POS, and payroll systems.
• Strong analytical skills to interpret sales data and make business recommendations.
• Excellent written and verbal communication skills.
• Ability to lift up to 25 lbs. without assistance.
• Flexibility in work availability as business needs dictate.

Skills

Experience

4+ years of retail management experience, preferably in a luxury environment.

Benefits

Commission and bonus incentives, Medical, Dental, Vision, Life Insurance, Disability, Paid time off, Paid Parental Leave, 401(k) with company matching, Product discount, Access to Calm App and more.

Culture

Hermès fosters a culture of creativity, quality, and respect for artisanal craftsmanship. The company values diversity and inclusion, providing a supportive environment where employees can thrive and express their individuality. Hermès is dedicated to sustainability and leaving a positive impact on the world.