After-Sales Service Specialist

Overview

Hermès, a renowned luxury brand, is part of the esteemed Hermès Group. Known for its exquisite craftsmanship and timeless elegance, Hermès offers a prestigious work environment where creativity and tradition blend seamlessly. As an employer, Hermès values its employees' contributions to maintaining its legacy of excellence.

Role & Responsibilities

• Manage administrative aspects of after-sales service requests using the HCare mobile tool.
• Perform initial diagnostics on products submitted for repair.
• Ensure administrative follow-up of service requests, including timelines, quotes, and communication with workshops and clients.
• Coordinate with local artisans and the central after-sales service team in Bobigny.
• Inspect products post-repair to ensure quality standards are met.
• Act as the liaison between clients and the store to strengthen the relationship between after-sales service and sales.
• Support sales advisors with after-sales service knowledge and promote the department within the store.

Qualifications

• Diploma equivalent to Bac +2 or successful experience in sales or service industries.
• Proficiency in written and spoken communication.
• Empathetic and solution-oriented approach.
• Dynamic, enthusiastic, and excellent interpersonal skills.
• Comfortable with IT tools and software.
• Ability to handle both front and back office tasks.
• Interest in challenges, service, and sales.
• Team spirit and collaborative mindset.
• Fluent in English.

Skills

Experience

Minimum of 1 year of experience in sales or service industries.

Education

Diploma equivalent to Bac +2 or higher.

Culture

Hermès fosters a culture of excellence and innovation, where employees are encouraged to uphold the brand's rich heritage while contributing to its modern evolution. The workplace is characterized by a commitment to quality and a supportive environment that values creativity and teamwork.