Retail Operations Intern

Overview

Guerlain is a storied French luxury perfume and cosmetics house renowned for its craftsmanship, olfactory expertise and high-end beauty products. As part of the LVMH Group, the brand operates within a global luxury network that values heritage, creativity and client experience while offering international career development within the house and the wider luxury conglomerate.

Role & Responsibilities

• Support the Senior Retail Manager in preparing weekly and monthly sales performance decks and communication tools for the retail team.
• Assist in the design, implementation and monthly verification of incentive schemes aligned with marketing and commercial priorities.
• Conduct weekly visits to points of sale to assess merchandising, stock levels and boutique/counter needs; coordinate logistics and inter-store transfers to maintain optimal inventory.
• Monitor retail KPIs and produce quantitative boutique and sales reports (weekly/monthly), including competitor analysis.
• Lead execution and reporting of Mystery Shopping programmes and convey actionable feedback to retail teams to elevate service standards.
• Manage clienteling and CRM campaign execution via the Bee Gold App: design campaigns, define target customer lists and analyse campaign performance.
• Prepare launch presentation materials in collaboration with Marketing to ensure new product information is clearly disseminated to retail teams.
• Support in-store and out-of-store event logistics and execution, including client registration and product packing, ensuring exemplary service delivery.

Qualifications

• Available for a full-time internship from June/July to December 2026.
• Organized, autonomous, proactive and highly detail-oriented with advanced analytical aptitude.
• Strong interest in luxury cosmetics and client-centric retail environments; team-spirited with an international outlook.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Previous experience in beauty, luxury or FMCG retail environments is an advantage.

Skills

Experience

Entry-level; suitable for candidates with little to no prior professional experience. Previous exposure to beauty, luxury or FMCG retail is advantageous but not required.

Education

Pursuing or recently completed a Bachelor's degree in Business, Marketing, Retail Management, Economics or a related discipline.

Culture

Guerlain blends a deep heritage of French perfume artistry with contemporary luxury retail standards. The brand values craftsmanship, meticulous attention to detail and a client-first mentality, offering an international, collaborative environment where training and hands-on retail excellence are prioritized.