Regional Client Engagement Intern

Overview

Guerlain is a storied French maison renowned for its perfumes, skincare and cosmetics. As part of the LVMH group, the brand combines artisanal craftsmanship with luxury retail savoir‑faire and places strong emphasis on client experience, creativity and heritage-driven innovation.

Role & Responsibilities

• Collect, consolidate and maintain client data from CRM systems, market feedback and post‑event evaluations, ensuring accuracy and integrity.
• Perform quantitative and qualitative analyses across client segments (including high‑value clients) to identify trends, segmentation opportunities and actionable insights.
• Design, build and maintain Power BI dashboards and regular reports to track client engagement KPIs and present findings to APAC markets.
• Support personalised communication strategies and targeted marketing campaigns derived from client insights; assist with campaign execution and post‑campaign analysis.
• Assist in market and competitor research focused on clienteling strategies and industry best practices to inform regional initiatives.
• Maintain and support client engagement platforms (including Bee Gold and Salesforce) and liaise with markets to ensure consistent top‑client tracking.
• Support planning and execution of regional retail events and top‑client gifting strategies, including coordination with stakeholders and vendors.

Qualifications

• Available for a full‑time, six‑month internship from June/July to December 2026.
• Enrolled in or recently graduated from a Bachelor's or Master’s programme in Business, Marketing, Data Analytics, Statistics or a related discipline.
• Demonstrable interest in CRM, clienteling and luxury retail client development.
• Strong written and verbal communication skills with the ability to present analytical findings to commercial stakeholders.
• High attention to detail and a rigorous approach to data quality and reporting.

Skills

Experience

Entry‑level: suitable for students or recent graduates with basic exposure to CRM, data analysis or clienteling; prior internship or coursework involving CRM/analytics is an advantage.

Education

Enrolled in or recently completed a Bachelor's or Master's degree in Business, Marketing, Data Analytics, Statistics or a related field.

Culture

Guerlain blends traditional French savoir‑faire with contemporary luxury retail practices. As part of LVMH, the brand offers a workplace that values craftsmanship, client intimacy and refinement, with opportunities to engage in cross‑functional and regional projects across APAC.