Boutique Manager
Guerlain is hiring a Boutique Manager in Stuttgart (Breuninger) to lead the counter, grow clientele and deliver luxury retail KPIs.
Overview
Guerlain is a historic French maison of fragrance, skincare, make-up and spa wellness that operates within the LVMH Perfumes & Cosmetics portfolio. The brand is renowned for its artisanal heritage, commitment to sensory excellence and refined client experiences across prestige retail and boutique environments.
Role & Responsibilities
- Lead and run the Guerlain counter at Breuninger Stuttgart, including day-to-day operations and adherence to brand standards.
- Recruit, coach, motivate and develop the counter team; produce staffing plans and ensure high-performance delivery in line with Guerlain guidelines.
- Deliver personalised, professional and distinctive client consultations to build and retain an exclusive customer base.
- Drive sales performance through active clienteling, upselling, and cross-selling while monitoring and optimising Retail KPIs.
- Prepare and present regular sales and performance reporting; analyse results and implement corrective actions.
- Plan and execute point-of-sale promotions and merchandising initiatives that preserve the luxury brand image and comply with merchandising guidelines.
- Ensure operational excellence across counter processes to maintain an elevated customer service standard.
Qualifications
- Minimum 3 years' experience in premium or luxury retail, ideally within beauty or cosmetics.
- Proven experience in team leadership and people development.
- Strong identification with the Maison and an understanding of the luxury cosmetics and fashion market.
- Fluent German and good command of English; additional languages are advantageous.
- Analytical approach with experience using KPIs and sales data to define and implement actions.
- Demonstrated commercial drive, excellent communication and a polished, confident presence.
Skills
Experience
Minimum three years of experience in premium or luxury retail, with demonstrable commercial results and prior responsibility for leading a team or counter.
Education
Vocational qualification in retail, business or a related discipline, or equivalent professional experience in luxury retail.
Benefits
Open, familial working atmosphere with a du-culture and flat hierarchies; annual allotment of free and discounted Guerlain and LVMH Beauty products; 30 days annual leave; holiday and Christmas pay; performance bonuses; vermögenswirksame Leistungen (capital-forming benefits) and company pension; training and development opportunities within the LVMH group; Urban Sports access; employee offers via the corporate benefits portal.
Culture
Guerlain combines artisanal heritage with a contemporary, collaborative workplace ethos. Teams are passionate about the brand and encouraged to drive initiatives with autonomy, while the company emphasises professional development, a supportive atmosphere and a commitment to exceptional client experiences.