Beauty Consultant

Overview

Guerlain is a historic French luxury house specialising in perfume, skincare and make-up and operates within the Perfumes & Cosmetics division of the LVMH group. The brand is renowned for its heritage, craftsmanship and focus on elevated client experience across global retail counters and boutiques.

Role & Responsibilities

• Proactively sell Guerlain products and meet or exceed individual sales targets through persuasive, consultative selling.
• Cross-sell across product categories to increase average transaction value (ATV) and average transaction units (ATU).
• Deliver personalised luxury service including product demonstrations and flash make-overs; confidently explain product benefits and overcome objections.
• Initiate customer contact both on-counter and through traffic-stopping techniques; identify, reformulate and satisfy client needs to build long-term loyalty.
• Maintain in-depth product knowledge and educate clients about the Guerlain range and brand heritage.
• Achieve service quality KPIs, including Mystery Shopping targets.
• Participate in merchandise management and visual standards in line with corporate guidelines; monitor stock levels and report discrepancies to the Counter Manager.
• Complete assigned operational and administrative duties, adhere to company and store policies, and collaborate with store management and department store colleagues.

Qualifications

• Immaculate personal presentation and a manner that reflects luxury brand standards.
• Excellent verbal communication and interpersonal skills with a strong client-focus.
• Proven selling ability or demonstrable aptitude for consultative retail sales.
• Practical knowledge of cosmetics and basic make-up application; able to perform product demonstrations.
• Tenacious, results-oriented attitude with a willingness to go the extra mile to develop business and client relationships.
• Availability to work the advertised part-time schedule (18 hours per week), including retail peak times such as weekends.

Skills

Experience

Entry-level (Beginner). Prior experience in beauty or luxury retail sales is desirable but not mandatory; demonstrable make-up or product knowledge and a customer-facing background are advantageous.

Culture

Guerlain cultivates a heritage-led, detail-oriented workplace that values craftsmanship, elegance and elevated client service. As part of the LVMH family, the brand emphasises excellence in presentation and a shared commitment to delivering a distinguished luxury retail experience.