Account Manager
Guerlain seeks an Account Manager at H Beauty Lakeside, Thurrock (UK) to lead sales, client experience and team performance.
Overview
Guerlain is an iconic French Maison of perfumes, skincare and make-up, recognised for creative craftsmanship and a heritage-driven approach to luxury. As part of the LVMH group, Guerlain combines artisanal savoir-faire with international retail presence and a growing commitment to sustainability and talent development.
Role & Responsibilities
- Lead daily operations of the Guerlain counter at H Beauty Lakeside to deliver exceptional client experiences and meet sales targets.
- Apply and uphold Guerlain's bespoke sales method while coaching and modelling high service standards for the team.
- Recruit, train, evaluate and develop counter staff; set individual and team objectives and drive performance through coaching and feedback.
- Monitor retail KPIs, manage P&L responsibilities, prepare reporting and implement action plans to optimise sales and productivity.
- Ensure flawless store execution including merchandising, visual standards, stock control, cash handling and loss-prevention procedures.
- Supervise administrative and operational tasks (scheduling, payroll input, bonuses, training records, uniforms and supplier coordination).
- Manage customer relationship issues, complaints and disputes with speed and professionalism to protect brand reputation.
Qualifications
- Minimum 3 years' proven experience in luxury retail management, counter management or multi-person boutique leadership.
- Demonstrable track record of meeting sales targets and managing retail KPIs; experience with P&L awareness preferred.
- Proven ability to recruit, coach and develop sales teams in a luxury environment.
- Proficiency with Microsoft Office suite (Word, Excel, PowerPoint) and experience using a retail/business management application.
- Strong organisational skills, commercial sensitivity and a client-centric approach appropriate for a high-end beauty brand.
Skills
Experience
Minimum 3 years' experience in luxury retail or beauty counter management with responsibility for sales targets and team leadership.
Education
Secondary education required; bachelor's degree in business, retail management, hospitality or a related field preferred.
Benefits
Training and development programmes; competitive salary package; productivity recognition incentives; brand discounts.
Culture
Guerlain cultivates a heritage-led, creative culture where craftsmanship and audacity coexist with a duty to sustainability. The Maison values curiosity, diverse perspectives and the professional development of its retail teams within the LVMH luxury network.