Team Manager
Join Gucci in Troy, USA as a Team Manager, leading a team of Client Advisors to deliver exceptional service and achieve business goals. Apply now for this dynamic role in luxury fashion.
Overview
Gucci, a distinguished name in the luxury fashion industry, is part of the esteemed Kering Group, a global leader in apparel and accessories. Renowned for its innovative designs and exceptional craftsmanship, Gucci offers a dynamic and inclusive workplace environment where creativity and excellence are nurtured. Employees are empowered to contribute to the brand's legacy while advancing their careers within a supportive and prestigious organization.
Role & Responsibilities
- Lead and inspire a team of Client Advisors to deliver exceptional customer service and achieve business objectives.
- Provide real-time coaching and feedback on the shop floor to enhance team performance.
- Support the opening and closing of the store as Manager on Duty, ensuring leadership and guidance for all Client Advisors.
- Conduct regular performance evaluations and develop action plans to address opportunities and enhance team capabilities.
- Drive client engagement and build long-lasting relationships with clientele through effective clienteling strategies.
- Monitor and analyze sales performance, identifying trends and implementing strategies to meet targets.
- Collaborate with cross-functional teams, including Merchandising and Visual Merchandising, to optimize product presentation and sales.
- Ensure adherence to company policies and procedures, maintaining high standards of operation and customer service.
- Utilize digital platforms to enhance store and online product sales.
- Participate in recruiting and onboarding high-performing team members.
Qualifications
- Minimum of 2-4 years of sales management experience in retail, luxury retail, or a service-related industry.
- Bachelor’s Degree in a related field preferred.
- Proven ability to drive positive customer experiences and deliver measurable results.
- Strong analytical skills to interpret selling reports and identify business trends.
- Excellent verbal and written communication skills.
Skills
Experience
A minimum of 2-4 years in a sales management role within retail, luxury retail, or a service-related industry is required.
Education
Bachelor’s Degree in a related field is preferred.
Benefits
Comprehensive benefits package including health insurance, retirement plans, and employee discounts on luxury products.
Culture
Gucci fosters a culture of innovation, inclusivity, and excellence. Employees are encouraged to express their creativity and contribute to the brand's legacy. The workplace is dynamic and collaborative, valuing diversity and promoting professional growth.