Team Manager — Retail (Rodeo Drive)
Gucci Team Manager — Rodeo Drive, Beverly Hills. Lead Client Advisors to deliver exceptional clienteling and sales performance. Gucci, Beverly Hills, USA.
Overview
Gucci is an iconic Italian luxury House renowned for its craftsmanship, creative leadership, and global retail presence. The brand is part of the Kering group and operates with a strong emphasis on creativity, client experience, and premium service standards.
Role & Responsibilities
- Lead and inspire a team of Client Advisors on the selling floor, modelling Gucci’s selling ceremony and delivering hands‑on coaching to maximise individual and team performance.
- Drive client acquisition, retention and loyalty through personalised clienteling activities, effective use of clienteling tools and digital platforms, and rigorous capture of client data.
- Set clear daily/weekly/monthly plans and KPIs for clienteling excellence and sales performance; monitor results and implement corrective action plans in partnership with the Store Director.
- Plan, lead and support local events and product launches to ensure client attendance and commercial outcomes.
- Recruit, onboard and develop talent through behavioural interviewing, ongoing feedback, performance conversations and training follow‑up.
- Manage customer flow and service recovery to preserve and enrich client relationships and uphold the brand image.
- Partner with Merchandising and Training teams to ensure product knowledge, market awareness and category growth across all floors.
- Collaborate with Operations, HR, Loss Prevention and cross‑functional teams to enforce company policies, health & safety and stock control procedures.
- Oversee store opening/closing as Manager on Duty, allocate tasks and schedule FTE coverage according to demand and individual capabilities.
- Maintain visual merchandising standards, track special orders, optimise inventory management and report stock risks.
Qualifications
- Minimum 4+ years of sales management experience in retail, luxury retail or a service‑related industry.
- Bachelor’s degree in a related field preferred.
- Demonstrable leadership, ethics and integrity with the ability to inspire trust and influence a team.
- Ability to manage competing priorities in a fast‑paced retail environment and flexibility to work evenings, weekends and holidays.
- Eligible to work in the United States (proper work authorization required).
Skills
Experience
At least four years of proven sales management experience in retail, luxury retail or a related service industry, with a track record of developing teams, driving clienteling strategies and meeting measurable sales targets.
Education
Bachelor’s degree in a related field preferred.
Benefits
Medical; Dental; Vision; Paid Time Off (PTO); 401K
Culture
The organisation fosters a client‑centric, creative and inclusive culture that values integrity, accountability and continuous learning. Colleagues are expected to collaborate across functions, mentor talent and uphold the House’s elevated service and grooming standards.