Team Manager
Join Gucci in London as a Team Manager, leading a sales team to achieve business goals. Part of the Kering Group, Gucci offers a dynamic work environment in the luxury fashion industry.
Overview
Gucci, a hallmark of luxury and innovation, stands at the forefront of the fashion industry, renowned for its eclectic and contemporary designs that epitomize Italian craftsmanship. As part of the prestigious Kering Group, Gucci benefits from the conglomerate's extensive expertise in luxury apparel and accessories, further cementing its status as a global leader in fashion.
Role & Responsibilities
- Lead and inspire a team of Client Advisors on the shopfloor to ensure exceptional service is delivered.
- Monitor the performance of assigned product categories and proactively propose action plans to achieve business targets.
- Lead the execution of clienteling activities, developing actions to activate, retain, and grow a client base.
- Participate in attracting, recruiting, and developing a high-performing team.
- Provide support and regular feedback to Client Advisors to ensure ongoing development and high levels of motivation and belonging.
- Collaborate with the Store Director/Manager and Training team to ensure Client Advisors possess comprehensive product knowledge and awareness of market trends and competitors.
- Partner with the Store Director/Manager and Human Resources to address employee relations issues effectively.
Qualifications
- Proven leadership experience in a luxury retail environment.
- Strong understanding of clienteling and customer relationship management.
- Ability to analyze sales metrics and develop action plans.
Skills
Experience
A minimum of 3-5 years of experience in a luxury retail management role.
Education
Bachelor's degree in Business, Fashion, or a related field is preferred.
Benefits
Competitive benefits package including health insurance, employee discounts, and professional development opportunities.
Culture
Gucci fosters a dynamic and inclusive work environment that encourages creativity and innovation. The brand values diversity and is committed to developing its employees' talents, ensuring a collaborative and supportive workplace culture.