Team Manager

Location GuadalajaraJaliscoMexico
Type Full-Time
Seniority Manager
Posted Dec 19, 2025
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Join Gucci in Guadalajara as a Team Manager. Drive sales, lead a team, and enhance customer relationships in a dynamic luxury fashion environment.

Overview

Gucci, a renowned name in the luxury fashion industry, stands as a beacon of innovation and sophistication. As part of the esteemed Kering Group, Gucci is celebrated for its Italian craftsmanship and dedication to quality. The brand is committed to fostering a dynamic work environment that encourages creativity and professional growth.

Role & Responsibilities

  • Collaborate with the Store Manager to drive sales performance and achieve sales targets while ensuring operational excellence.
  • Lead by example on the sales floor, engaging with top clients to deliver exceptional customer service.
  • Manage stock levels and coordinate with business departments to maximize full-price sales and align with product launches.
  • Train and educate associates on current collections and brand strategies in partnership with the Training Area.
  • Understand and strategize around company KPIs to meet performance standards.
  • Develop client relationships and propose local events through networking.
  • Execute superior customer service and after-sales experiences to enhance customer loyalty.
  • Support CRM initiatives and supervise customer data capture for personalized client development.
  • Partner with the Store Manager to review store performance and report on business trends.
  • Adhere to company policies, including operations, HR, and security standards.
  • Conduct loss prevention audits and manage inventory to minimize shrinkage.
  • Provide accurate scheduling to ensure optimal floor coverage.
  • Maintain visual merchandising standards and organize company assets.
  • Support talent management through coaching, performance reviews, and succession planning.
  • Recruit and retain a high-performing team, ensuring a consistent onboarding experience.
  • Allocate staff resources to drive sales and maintain customer service standards.

Qualifications

  • 4-6 years of operations experience in retail, luxury retail, or a service-related industry, preferably in a supervisory role.
  • Bachelor’s degree in Fashion, Business, Hospitality, or a related field.
  • Fluency in Spanish and English.

Skills

Excellent written and verbal communication skills. Strong leadership and team development abilities. Analytical skills to identify business priorities and solve problems. Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook). Organizational skills. Experience with retail systems and shipping software. Flexibility to work evenings, weekends, and holidays.

Experience

4-6 years in a supervisory role within retail, luxury retail, or a service-related industry.

Education

Bachelor’s degree in Fashion, Business, Hospitality, or related discipline.

Benefits

Gucci offers a stimulating and fulfilling workplace environment with opportunities for professional growth and internal mobility. Employees are encouraged to reach their full potential through leadership development and talent building initiatives.

Culture

Gucci fosters a diverse and inclusive workplace where creativity and individuality are celebrated. As part of the Kering Group, Gucci is committed to equal opportunity employment and values diversity in all forms, enriching the workplace and enhancing adaptability to a changing world.