Team Manager
Join Gucci in Dallas as a Team Manager, leading a team of Client Advisors to deliver exceptional customer experiences. Located in Dallas, USA, this role requires 2-4 years of retail management experience.
Overview
Gucci, a renowned name in the luxury fashion industry, is part of the esteemed Kering Group. As an employer, Gucci is committed to fostering a culture of innovation, inclusivity, and excellence. The brand is dedicated to empowering its employees, offering opportunities for growth and development within a dynamic and prestigious environment.
Role & Responsibilities
- Lead and inspire a team of Client Advisors to achieve high performance through customer-centric strategies.
- Provide real-time coaching and feedback to meet business and product category objectives.
- Represent the brand as a Gucci Ambassador, promoting brand values and amplifiers in the marketplace.
- Support and guide Client Advisors during store opening and closing as Manager on Duty.
- Conduct regular performance evaluations and develop action plans for team improvement.
- Participate in recruiting and onboarding high-performing team members.
- Ensure adherence to company policies and procedures.
- Lead the execution of client engagement activities to build long-lasting customer relationships.
- Utilize clienteling tools to activate, retain, and grow the client base.
- Manage customer flow and resolve service issues to maintain client relationships.
- Collaborate with Store Director and Merchandising team to optimize product performance.
- Ensure visual merchandising standards are maintained according to global guidelines.
- Collaborate with cross-functional departments to enforce company policies and procedures.
Qualifications
- Minimum of 2-4 years of sales management experience in retail, luxury retail, or service-related industry.
- Bachelor’s Degree in a related field preferred.
- Proven ability to drive positive client experiences and deliver measurable results.
- Strong verbal and written communication skills.
- Flexibility to work retail schedules, including evenings, weekends, and holidays.
- Proper work authorization to work in the United States.
Skills
Experience
A minimum of 2-4 years in sales management within retail, luxury retail, or a service-related industry is required.
Education
Bachelor’s Degree in a related field is preferred.
Benefits
Gucci offers a culture of inclusivity and accessibility, providing reasonable accommodations for applicants and employees as needed.
Culture
Gucci fosters a community of passionate individuals united by a shared goal of innovation and excellence in the fashion industry. The brand emphasizes inclusivity, accessibility, and professional growth, creating an environment where employees can thrive and contribute to breaking new ground in fashion and beyond.