Store Operations Specialist

Overview

Gucci is a leading Italian luxury fashion house and part of the Kering group, recognized for its artisanal craftsmanship, design-led heritage and global retail network. As an employer, Gucci places strong emphasis on brand excellence, rigorous retail standards and collaborative store teams that deliver elevated client experiences.

Role & Responsibilities

• Manage receipt, storage, movement and dispatch of merchandise in the store’s Back of House (BOH), including all related inventory record-keeping and system entries.
• Maintain accurate stock control and implement loss-prevention measures to preserve inventory integrity.
• Oversee ordering and inventory of consumables, store stationery, uniforms and client-related materials.
• Coordinate operational projects and communicate with corporate teams to implement store policies, procedures and initiatives.
• Liaise with in-store teams (sales, visual merchandising, repairs, etc.) to ensure smooth daily operations and service continuity.
• Support the sales team as required with gift-wrapping, client packaging and ad-hoc client service duties.
• Provide operational assistance for store events, renovations, pop-ups and VM changes, including setup and logistics.
• Manage internal and external storage facilities and related transfers.
• Handle store telephone and email enquiries related to operations and client service.
• Collaborate cross-functionally with multiple departments to maintain high store-level efficiency.

Qualifications

• Meticulous attention to detail with disciplined administrative practices.
• Proficiency in office applications (Microsoft Office) and basic retail IT systems.
• High ethical standards and strong sense of responsibility regarding stock and client items.
• Effective team player with demonstrated teamwork and cross-departmental collaboration skills.
• Clear, professional communication skills in-person, by telephone and by email.
• Ability to multitask and prioritise in a fast-paced retail environment.
• Customer-service mindset with commitment to supporting client-facing teams.
• Previous experience in luxury retail or related industry preferred.

Skills

Experience

Practical experience in retail operations, stock control or back-of-house logistics is preferred; prior experience within luxury retail is an advantage. Demonstrated ability to coordinate with corporate teams and support store events or projects is desirable.

Education

High school diploma or equivalent required; post-secondary coursework or certification in retail management, logistics or business administration is advantageous.

Culture

Gucci’s retail culture blends a commitment to creative excellence with rigorous operational standards. Store teams operate in a collaborative, client-focused environment where attention to detail, service elevation and respect for brand heritage are paramount.