Store Manager
Join Gucci in Geneva as a Store Manager, leading client experience and store operations. Ideal for candidates with 5+ years in luxury retail management.
Overview
Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. The brand is renowned for its innovative designs and exceptional craftsmanship. As an employer, Gucci offers a dynamic and inclusive environment where creativity and excellence are at the forefront, providing employees with opportunities for growth and development within the luxury sector.
Role & Responsibilities
- Lead the team in delivering exceptional client-centric service and after-sales experience to ensure high client satisfaction.
- Promote brand awareness and establish market presence through community outreach and company-sponsored events.
- Foster collaboration among team members to enhance clienteling activities and training.
- Guide the team in implementing company CRM initiatives and developing personalized client development opportunities.
- Partner with the Client Engagement team to leverage business development opportunities and retain high-potential clients.
- Ensure full utilization of clienteling tools to drive client loyalty and acquisition.
- Oversee client flow on the selling floor to ensure exceptional service delivery.
- Adhere to and oversee compliance with company policies and procedures, including operations, people, and security.
- Manage stock levels and coordinate with business departments to maximize full-price selling and align with new product launches.
- Comply with Loss Prevention audits, cycle counts, incident reporting, and inventory reconciliations.
- Provide accurate scheduling and timely submission of payroll records.
- Oversee merchandise requests and shipments.
- Support and monitor After Sales services in-store.
- Maintain Visual Merchandising standards as set by the Global VM team.
- Ensure adherence to health, safety, and security protocols.
- Maintain organization of company assets according to guidelines.
- Represent the Gucci image through appropriate wardrobe and grooming standards.
Qualifications
- Minimum of 5 years of sales management experience in retail, luxury retail, or service-related industry.
- Bachelor’s Degree in a related field is preferred.
- High degree of ethics, professionalism, and integrity.
- Ability to analyze selling reports and identify business trends.
- Proven ability to drive positive client experiences.
- Ability to manage competing priorities in a fast-paced environment.
- Proficiency with Microsoft Office software.
- Industry awareness and strong business and financial acumen.
- Strong verbal and written communication skills.
- Passion for the Fashion Industry.
- Flexibility to work a retail schedule including evenings, weekends, and holidays.
Skills
Experience
A minimum of 5 years in sales management within retail, luxury retail, or a service-related industry is required.
Education
Bachelor’s Degree in a related field is preferred.
Benefits
Gucci offers a competitive benefits package, including opportunities for professional growth within the luxury fashion industry.
Culture
Gucci fosters a culture of excellence, creativity, and inclusivity, encouraging employees to embody the brand's values and client-centric strategy. The workplace is dynamic and collaborative, offering opportunities for personal and professional development.