Store Director
Join Gucci in Veracruz as a Store Director. Lead sales, manage operations, and represent the brand in a dynamic luxury retail environment. Fluent Spanish and English required.
Overview
Gucci, a distinguished brand under the Kering conglomerate, is renowned for its innovative and progressive approach to fashion. As a leader in luxury fashion, Gucci exemplifies Italian craftsmanship and unparalleled quality, making it one of the most coveted fashion houses globally. As an employer, Gucci is committed to fostering a diverse and inclusive workplace, encouraging talent development and internal mobility within its dynamic team.
Role & Responsibilities
- Drive and maximize sales performance to achieve sales budget objectives while ensuring operational integrity and monitoring profitability.
- Analyze store performance and report on trends, including competitor performance.
- Demonstrate sales leadership through active customer engagement and ensure superior customer service.
- Manage stock levels and align with new product launches to maximize full-price selling.
- Train client advisors on brand pillars and seasonal strategies, ensuring comprehensive product knowledge.
- Communicate company KPIs and develop strategies to meet performance standards.
- Collaborate with the Market Director to enhance sales across product categories and client segments.
- Build relationships and propose local events to promote product launches and drive sales.
- Stay informed on competitors, fashion trends, and technological innovations.
- Conduct coaching sessions with client advisors to review performance and provide feedback.
- Oversee performance evaluations and goal setting for store employees.
- Develop action plans and build development plans for employees.
- Recruit and retain a high-performing team, building a talent pipeline.
- Ensure a consistent onboarding experience for new hires.
- Manage staff resources and scheduling to drive sales and ensure customer service.
- Partner with Human Resources for employee relations issues.
- Utilize top client strategies to retain and develop high-potential clients.
- Promote brand awareness and capture market share through community outreach and events.
- Lead the team in executing superior customer service and after-sales experience.
- Implement and execute company CRM initiatives, ensuring meaningful customer data capture.
- Collaborate with Operations, Human Resources, and Loss Prevention while adhering to company policies.
- Monitor store expenses and maintain the operating budget.
- Ensure compliance with Loss Prevention audits and inventory reconciliations.
- Oversee merchandise requests and shipments.
- Support visual merchandising standards set by headquarters.
- Maintain organization of company assets as per guidelines.
- Ensure adherence to the borrow log and consignment program.
Qualifications
- Minimum of 7 years of sales management experience in retail, luxury retail, or a service-related industry.
- Bachelor’s Degree in a related field.
- Fluent in Spanish and English.
- Proficiency with Microsoft Office software.
- Industry awareness and strong business acumen.
- Strong verbal and written communication skills.
- Excellent organizational skills.
- Passion for the fashion industry.
- Flexibility to work a retail schedule, including evenings, weekends, and holidays.
Skills
Experience
A minimum of 7 years in sales management within retail, luxury retail, or a service-related industry is required.
Education
Bachelor’s Degree in a related field is mandatory.
Benefits
Gucci offers a stimulating and fulfilling workplace environment with opportunities for learning and growth, emphasizing talent development and internal mobility.
Culture
Gucci fosters a diverse and inclusive workplace where talent is expressed individually and collectively. The company values diversity in all its forms and promotes a culture of adaptability and innovation.