Store Director

Overview

Gucci, a prestigious name in the luxury fashion industry, is part of the global conglomerate Kering, renowned for its portfolio of iconic brands. As an employer, Gucci is committed to fostering a culture of inclusivity, innovation, and excellence, providing employees with opportunities to contribute to its legacy of redefining luxury fashion.

Role & Responsibilities

• Drive and maximize sales performance to consistently achieve sales budget objectives while ensuring operational integrity and monitoring monthly profitability.
• Analyze monthly store performance and report current trends, covering all aspects of the business, including competitor performance.
• Demonstrate sales leadership by actively engaging with top clients on the sales floor, ensuring the highest level of customer service and meeting annual mystery shop goals.
• Manage and support stock levels through direct communication with key business departments to maximize full price selling and align with new product launches.
• Train and communicate current collection knowledge to all associates, ensuring the team is fully educated on brand pillars and seasonal strategy.
• Communicate company-set KPIs and identify strategies to ensure performance standards are met.
• Develop and implement business action plans in collaboration with the Market Director to enhance sales for each product category and client tier segment.
• Lead the team to establish relationships and propose local events through continuous networking, supporting product launches that promote high client attendance and strong sales results.
• Proactively follow current competitors and fashion trends, industry news, and new innovations in technology.
• Conduct monthly coaching sessions with associates to review performance and provide constructive feedback.
• Oversee performance check-in process for all store employees and establish goals.
• Identify and create action plans, building development plans for all employees.
• Attract, recruit, and retain a high-performing team and build a talent pipeline through networking and competitive shopping.
• Ensure a consistent and branded onboarding experience for all new hires.
• Manage the allocation of staff resources and scheduling to effectively drive sales and ensure an elevated level of customer service.
• Partner with Market Director and Human Resources People Partner for all employee relations issues to ensure effective resolution.
• Manage the achievement of business objectives by utilizing a top client strategy to retain and develop high potential clients.
• Promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company-sponsored events.
• Lead the team in executing superior customer service and after-sales experience to increase and retain customer loyalty.
• Ensure the development, implementation, and execution of company CRM initiatives by providing action plans to the team.
• Monitor monthly CRM database reporting to ensure the capture of meaningful customer data for building relationships to personalize future client development opportunities.
• Collaborate with Operations, Human Resources, Loss Prevention, etc., while adhering to and enforcing all company policies and procedures.
• Monitor store expenses and maintain store operating budget while aiming to reduce overall cost.
• Ensure timely submission of accounts payable invoices and cash disbursement policies.
• Comply with all Loss Prevention quarterly self-audits, monthly cycle counts, incident reporting, and monthly inventory reconciliations to ensure annual inventory shrinkage is below company target.
• Oversee the processing of daily incoming and outbound merchandise requests and shipments.
• Provide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submission of payroll records for all employees.
• Support and maintain visual merchandising standards set by the Worldwide headquarters.
• Maintain full organization of company assets per the back of house and front of house guidelines provided by headquarters.
• Maintain the borrow log and consignment program ensuring that it is current and adheres with company policy and procedures.

Qualifications

• Minimum of 7 years of sales management experience in retail, luxury retail, or service-related industry.
• Bachelor’s Degree in a related field is preferred.
• Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business.
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
• Industry awareness and strong business acumen.
• Strong verbal and written communication skills and excellent organizational skills.
• Passion for the Fashion Industry.
• Flexibility to work a retail schedule which will include evenings, weekends, and holidays.

Skills

Experience

A minimum of 7 years in sales management within retail, luxury retail, or a service-related industry is required.

Education

Bachelor’s Degree in a related field is preferred.

Benefits

Gucci provides a comprehensive benefits package, fostering a culture of inclusivity and accessibility, and supporting employees throughout their career journey.

Culture

Gucci is dedicated to creating a community of dream-makers, united by a passion for innovation and excellence in luxury fashion. The brand emphasizes a radically client-centric approach, fostering a flat, connected, and fast-paced work environment that encourages creativity and ownership.