Store Director
Join Gucci in São Paulo as a Store Director, leading sales and operations to achieve business objectives. Fluent Portuguese and English required. Apply now!
Overview
Gucci, a renowned luxury fashion brand, is part of the prestigious Kering Group, a global leader in apparel and accessories. As an employer, Gucci is committed to fostering a culture of creativity, innovation, and excellence, offering a dynamic and inclusive work environment where employees are encouraged to express their individuality and contribute to the brand's legacy of luxury and sophistication.
Role & Responsibilities
- Drive and maximize sales performance to achieve sales budget objectives while ensuring operational integrity and monitoring monthly profitability.
- Analyze monthly store performance, reporting on business trends including competitor performance.
- Demonstrate sales leadership by engaging with top clients and ensuring superior customer service.
- Manage stock levels through direct communication with key departments to maximize full price selling and align with new product launches.
- Train and communicate current collection knowledge to associates, ensuring the team is educated on brand pillars and seasonal strategy.
- Communicate company KPIs and identify strategies to meet performance standards.
- Develop and implement business action plans in collaboration with the Regional Director to enhance sales.
- Lead the team in establishing relationships and proposing local events to promote high client attendance and strong sales results.
- Stay informed on competitors, fashion trends, industry news, and technological innovations.
- Conduct monthly coaching sessions with associates to review performance and provide feedback.
- Oversee the annual review process and set employee goals.
- Attract, recruit, and retain a high-performing team and build a talent pipeline.
- Ensure a consistent onboarding experience for new hires.
- Manage staff resources and scheduling to drive sales and ensure customer service.
- Partner with Regional Director and HR Manager for employee relations issues.
- Manage business objectives using a top client strategy to retain and develop high-potential clients.
- Promote brand awareness and capture market share through community outreach and events.
- Lead the team in executing superior customer service and after-sales experience.
- Ensure development and execution of CRM initiatives and monitor CRM database reporting.
- Collaborate with Operations, HR, and Loss Prevention while enforcing company policies.
- Monitor store expenses and maintain the operating budget.
- Comply with Loss Prevention audits and inventory reconciliations.
- Oversee merchandise requests and shipments.
- Provide accurate monthly schedules and ensure timely payroll submission.
- Support and maintain visual merchandising standards.
- Maintain organization of company assets and adhere to consignment program policies.
Qualifications
- Minimum of 7 years of sales management experience in retail, luxury retail, or service-related industry.
- Bachelor’s Degree in a related field is preferred.
- Fluent in Portuguese and English.
Skills
Experience
A minimum of 7 years in sales management within retail, luxury retail, or a service-related industry is required.
Education
Bachelor’s Degree in a related field is preferred.
Benefits
Gucci offers a comprehensive benefits package that includes health and wellness programs, employee discounts, and opportunities for professional development within the Kering Group.
Culture
Gucci's workplace culture is characterized by a commitment to creativity, innovation, and excellence. Employees are encouraged to express their individuality and contribute to the brand's legacy. The environment is dynamic and inclusive, fostering collaboration and personal growth.