Store Director
Gucci is seeking a Store Director in King of Prussia, USA. This role involves leading store operations, maximizing sales, and fostering a culture of excellence. Ideal for experienced retail managers with a passion for luxury fashion.
Overview
Gucci, a renowned luxury fashion brand, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is committed to fostering a culture of inclusivity, creativity, and excellence, providing employees with opportunities to innovate and excel in the fashion industry.
Role & Responsibilities
- Drive and maximize sales performance to consistently achieve sales budget objectives while ensuring operational integrity.
- Analyze monthly store performance and report on current trends, covering all business aspects including competitor performance.
- Demonstrate sales leadership by engaging with top clients on the sales floor, ensuring the highest level of customer service.
- Manage stock levels through direct communication with key business departments to maximize full price selling and align with new product launches.
- Train and communicate current collection knowledge to all associates, ensuring the team is fully educated on brand pillars and season strategy.
- Develop and implement business action plans in collaboration with the Market Director to enhance sales for each product category.
- Lead the team in establishing relationships and proposing local events to promote high client attendance and strong sales results.
- Conduct monthly coaching sessions with associates to review performance and provide constructive feedback.
- Oversee performance check-in process for all store employees and establish goals.
- Attract, recruit, and retain a high-performing team and build a talent pipeline through networking and competitive shopping.
- Manage the allocation of staff resources and scheduling to effectively drive sales and ensure an elevated level of customer service.
- Ensure development and execution of company CRM initiatives by providing action plans to the team.
- Collaborate with Operations, Human Resources, and Loss Prevention while adhering to all company policies and procedures.
- Monitor store expenses and maintain store operating budget while aiming to reduce overall cost.
- Support and maintain visual merchandising standards set by the Worldwide headquarters.
Qualifications
- Minimum of 7 years of sales management experience in retail, luxury retail, or service-related industry.
- Bachelor’s Degree in a related field is preferred.
- Ability to analyze selling reports, identify business trends, and react quickly to business needs.
- Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
- Flexibility to work a retail schedule including evenings, weekends, and holidays.
Skills
Experience
A minimum of seven years in sales management within retail, luxury retail, or a service-related industry is required.
Education
Bachelor’s Degree in a related field is preferred.
Benefits
Eligible employees may participate in an employee benefits program, which includes medical, dental, vision, paid time off, and a 401K plan. An incentive program is also available, subject to individual and organizational performance.
Culture
Gucci fosters a culture of inclusivity and accessibility, encouraging creativity and innovation among its employees. The brand values a collaborative environment where everyone is considered an owner, promoting a radically client-centric mindset and a commitment to excellence.