Store Director

Overview

Gucci, a renowned luxury fashion brand, is part of the Kering Group, a global leader in apparel and accessories. Known for its innovative designs and exceptional craftsmanship, Gucci offers a dynamic and inspiring work environment that fosters creativity and excellence. As an employer, Gucci is committed to nurturing talent and promoting a culture of inclusivity and diversity.

Role & Responsibilities

• Drive and maximize sales performance to achieve sales budget objectives while ensuring operational integrity and monitoring profitability.
• Analyze store performance and report on current trends, including competitor performance.
• Demonstrate sales leadership by engaging with top clients on the sales floor, ensuring high levels of customer service.
• Manage stock levels through communication with key business departments to maximize full-price selling and align with new product launches.
• Train and communicate current collection knowledge to associates, ensuring the team is educated on brand pillars and season strategy.
• Communicate company KPIs and develop strategies to meet performance standards.
• Develop and implement business action plans in collaboration with the Market Director to enhance sales for each product category.
• Lead the team to establish relationships and propose local events to promote high client attendance and strong sales results.
• Stay informed on competitors, fashion trends, industry news, and technological innovations.
• Conduct monthly coaching sessions with associates to review performance and provide feedback.
• Oversee performance check-in processes and establish goals for store employees.
• Attract, recruit, and retain a high-performing team and build a talent pipeline.
• Ensure a consistent onboarding experience for new hires.
• Manage staff resources and scheduling to drive sales and ensure elevated customer service.
• Partner with Market Director and HR for employee relations issues to ensure effective resolution.
• Manage business objectives by utilizing a top client strategy to retain and develop high-potential clients.
• Promote brand awareness and capture market share through community outreach and events.
• Lead the team in executing superior customer service and after-sales experience.
• Ensure the implementation and execution of CRM initiatives and monitor CRM database reporting.
• Collaborate with Operations, HR, and Loss Prevention while enforcing company policies.
• Monitor store expenses and maintain the operating budget, aiming to reduce costs.
• Ensure compliance with Loss Prevention audits, cycle counts, incident reporting, and inventory reconciliations.
• Oversee merchandise requests and shipments processing.
• Provide accurate monthly schedules and submit payroll records timely.
• Support and maintain visual merchandising standards set by headquarters.
• Maintain organization of company assets according to guidelines.
• Maintain the borrow log and consignment program in adherence with company policy.

Qualifications

• Proven experience in a similar leadership role within the luxury retail sector.
• Strong background in relationship building with both external and internal clients.
• Demonstrated ability to drive sales and achieve business objectives.

Skills

Experience

A minimum of 5 years of experience in a leadership role within luxury retail.

Education

Bachelor's degree in Business Administration, Retail Management, or a related field.

Benefits

Competitive salary package, performance-based incentives, comprehensive health benefits, and opportunities for professional development.

Culture

Gucci fosters a culture of innovation, inclusivity, and excellence. The brand values creativity and encourages its employees to express their individuality while working collaboratively towards common goals. Gucci is dedicated to creating a supportive and dynamic work environment where talent is nurtured and diversity is celebrated.