Store Director
Join Gucci in Boston as a Store Director, leading strategic initiatives and enhancing client experiences in a luxury retail environment. Apply now to become part of the Kering family.
Overview
Gucci, a prestigious brand under the Kering conglomerate, is renowned for its innovative approach to luxury fashion. As an employer, Gucci fosters a dynamic and inclusive work environment, encouraging creativity and excellence among its employees. Kering, the parent company, supports its brands in achieving sustainable growth and nurturing talent across the globe.
Role & Responsibilities
- Lead strategic and operational initiatives to achieve store results and growth.
- Develop and enhance client experience and engagement.
- Optimize business performance through internal and external opportunities.
- Ensure seamless store operations and adherence to company strategy.
- Model and promote Gucci's values and client-centric strategy.
- Execute superior client-centric service and after-sales experience.
- Promote brand awareness and capture market share through community outreach.
- Inspire collaboration among team managers and clienteling activities.
- Guide the implementation of CRM initiatives and client development opportunities.
- Partner with the Client Engagement team for business development.
- Manage client flow and resolve service issues to retain client relationships.
- Lead local events and product launches, ensuring client attendance and sales results.
- Maintain knowledge of competition and local market trends.
- Model professionalism and leadership, guiding team performance and development.
- Foster a growth mindset and empower team members.
- Provide ongoing feedback and career development conversations.
- Develop leadership capabilities for future roles.
- Attract, recruit, and retain high-performing team members.
- Oversee Gucci onboarding experience for new hires.
- Drive and maximize sales performance to achieve targets and KPIs.
- Coordinate front and back of house activities to ensure client service excellence.
- Manage stock levels and align with product launches.
- Ensure adherence to company policies, procedures, and loss prevention measures.
- Support and monitor after-sales services and visual merchandising standards.
Qualifications
- Minimum of 7 years of sales management experience in retail or luxury retail.
- Bachelor’s Degree in a related field preferred.
- High degree of ethics, professionalism, and integrity.
- Ability to analyze selling reports and identify business trends.
- Proven ability to drive positive client experiences.
- Ability to manage competing priorities in a fast-paced environment.
- Proficiency with Microsoft Office software.
- Industry awareness and strong business and financial acumen.
- Strong verbal and written communication skills.
- Passion for the fashion industry.
- Flexibility to work retail schedule including evenings, weekends, and holidays.
Skills
Experience
A minimum of 7 years in sales management within retail, luxury retail, or a service-related industry is required.
Education
Bachelor’s Degree in a related field is preferred.
Benefits
Gucci offers a comprehensive benefits package, including health and wellness programs, employee discounts, and opportunities for career advancement within the Kering group.
Culture
Gucci prides itself on a culture of inclusivity, innovation, and excellence. The brand encourages employees to break new ground in the fashion industry, fostering a community united by passion and creativity. Gucci is committed to providing a supportive and accessible work environment for all employees.