Senior Operations Controller

Location VancouverBritish ColumbiaCanada
Type Full-Time
Seniority Senior
Posted Mar 1, 2026
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Join Gucci in Vancouver as a Senior Operations Controller. Oversee inventory management and support the sales process in a luxury retail environment. Competitive compensation offered.

Overview

Gucci, a distinguished name in luxury fashion, is part of the Kering Group, a global leader in apparel and accessories. Known for its innovative designs and exceptional quality, Gucci offers a dynamic work environment where creativity and excellence thrive. As an employer, Gucci is committed to fostering an inclusive and accessible workplace, ensuring that all employees can contribute to the brand's legacy of luxury and innovation.

Role & Responsibilities

  • Oversee the efficient management of the stockroom to ensure accurate inventory levels.
  • Execute shipping and receiving processes, resolving any issues in collaboration with the Store Director or Operations Manager.
  • Ensure timely merchandise movement in accordance with company procedures, including transfers, RTVs, and damages.
  • Maintain an organized store inventory through regular cycle counts and scheduled inventories.
  • Support the sales team in delivering an exceptional client experience.
  • Manage merchandise ticketing, returns, and price adjustments.
  • Process repairs and damages promptly, adhering to company guidelines.
  • Assist with the physical maintenance of the boutique as needed.
  • Ensure merchandise is packed, handled, and stored according to Gucci standards.
  • Participate in store initiatives and projects as required.
  • Adhere to all company policies and procedures.

Qualifications

  • Minimum of 2-3 years of retail experience, preferably in luxury or contemporary sectors.
  • Supervisory experience is advantageous.

Skills

Excellent written and verbal communication skills. Ability to analyze information, identify business priorities, and solve problems. Strong integrity and work ethic. Capability to manage multiple tasks in a fast-paced environment. Exceptional organizational skills and attention to detail. Proficiency with technology, including retail systems and shipping software. Ability to meet the physical requirements of the role, such as climbing ladders and lifting boxes. Team-oriented attitude.

Experience

A minimum of 2-3 years in a retail environment, with luxury or contemporary experience preferred. Supervisory experience is beneficial.

Benefits

Gucci offers a culture of inclusivity and accessibility, ensuring all employees can thrive. Benefits include competitive compensation and opportunities for professional growth.

Culture

Gucci fosters a radically client-centric environment, promoting flat, connected, and fast collaborative working methods. Creativity and ownership are highly valued, with each team member encouraged to contribute to the brand's innovative spirit.