Senior Operations Controller

Location TorontoOntarioCanada
Type Full-Time
Seniority Senior
Posted Jan 15, 2026
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Join Gucci at the Toronto Premium Outlets as a Senior Operations Controller. This role offers a dynamic environment in luxury fashion, focusing on inventory management and client service.

Overview

Gucci, a prestigious brand under the Kering conglomerate, is renowned for its exquisite craftsmanship and innovative approach to luxury fashion. As an employer, Gucci offers a dynamic environment that fosters creativity and growth, encouraging employees to contribute to its legacy of excellence.

Role & Responsibilities

  • Oversee the efficient management of the stockroom to ensure accurate inventory levels.
  • Execute shipping and receiving processes, addressing any issues with the Store Director or Operations Manager.
  • Ensure timely merchandise movement, adhering to procedures for transfers, RTVs, and damages.
  • Maintain an organized store inventory, overseeing cycle counts and scheduled inventories.
  • Contribute ideas to enhance operational efficiency and reduce costs.
  • Support the sales team to deliver exceptional client experiences.
  • Manage merchandise ticketing, returns, and price adjustments.
  • Process repairs and damages promptly according to company guidelines.
  • Assist with the physical upkeep of the boutique as needed.
  • Handle and store merchandise in compliance with Gucci standards.
  • Participate in store initiatives and projects as required.
  • Adhere to all company policies and procedures.

Qualifications

  • Minimum of 2-3 years of retail experience, preferably in luxury or contemporary settings.
  • Supervisory experience is advantageous.
  • Proven ability to analyze information, identify business priorities, and solve problems.
  • High degree of integrity and strong work ethic.

Skills

Excellent written and verbal communication skills. Ability to manage multiple tasks in a fast-paced environment. Strong organizational skills and attention to detail. Proficiency with internal retail systems and shipping software. Physical ability to meet job requirements, including climbing ladders and lifting boxes. Team-oriented attitude.

Experience

A minimum of 2-3 years in a retail environment, with a preference for luxury or contemporary experience. Supervisory experience is considered a plus.

Benefits

Gucci is committed to providing a culture of inclusivity and accessibility, offering reasonable accommodations throughout the employment lifecycle.

Culture

Gucci fosters a vibrant community of passionate individuals dedicated to innovation in the fashion world. The workplace culture emphasizes inclusivity, creativity, and the pursuit of excellence, aligning with Gucci's legacy of breaking new ground.