Senior Operations Controller

Overview

Gucci is a globally renowned Italian luxury fashion house and a key brand within the Kering group. The company is recognised for its craftsmanship, bold creativity and elevated client experience across boutiques worldwide. As an employer, Gucci offers a fast-paced retail environment with high standards, global career pathways and an emphasis on client-centric service and brand stewardship.

Role & Responsibilities

• Oversee daily stockroom operations, ensuring accurate, organised inventory and adherence to Gucci standards for packing, handling and storage.
• Execute and manage shipping and receiving processes; identify and escalate discrepancies and take corrective action with the Store Director or Operations Manager.
• Conduct and supervise cycle counts and scheduled inventories; reconcile inventory records and drive corrective plans to resolve variances.
• Process transfers, returns-to-vendor (RTV), damages, repairs, price adjustments and ticketing in a timely manner following company procedures.
• Support the sales team as required to deliver superior client service and to prioritise client-facing activities.
• Contribute process improvement ideas to increase efficiency and reduce operational costs; support store initiatives and projects.
• Assist with boutique maintenance activities and meet the physical requirements of the role, including lifting and ladder use.
• Comply with all company policies, procedures and security protocols.

Qualifications

• Minimum 2–3 years of retail experience; experience in luxury or contemporary brands preferred.
• Supervisory or team leadership experience is a plus.
• Excellent written and verbal communication skills with the ability to adapt communication to diverse stakeholders.
• Strong organisational skills, attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Proven ability to analyse information, identify business priorities and implement pragmatic solutions.
• High degree of integrity, a strong work ethic and a collaborative, team-oriented attitude.
• Comfortable with physical aspects of the role (e.g., climbing ladders, bending, lifting boxes).

Skills

Experience

Minimum 2–3 years of retail experience; luxury or contemporary retail background preferred. Supervisory experience is advantageous.

Education

High school diploma or equivalent required; post-secondary study in business, logistics, supply chain or retail management preferred.

Culture

Gucci cultivates a client-centric, creative and collaborative culture that values ownership and continuous learning. The brand prioritises fast, connected ways of working and empowers employees to deliver elevated service and to innovate within a heritage luxury setting.