Senior Operations Controller

Location NaplesFloridaUSA
Type Full-Time
Seniority Senior
Posted Mar 1, 2026
Apply Now

Join Gucci in Naples as a Senior Operations Controller. Oversee inventory, support sales, and ensure operational excellence in a luxury retail environment.

Overview

Gucci, a prestigious name in the luxury fashion industry, operates under the umbrella of Kering, a global conglomerate renowned for its portfolio of luxury brands. As an employer, Gucci is committed to fostering a dynamic and inclusive workplace where creativity and innovation are at the forefront. Employees are encouraged to embody the brand's ethos of excellence and to contribute to its legacy of luxury and sophistication.

Role & Responsibilities

  • Oversee shipping and receiving processes, addressing any issues and implementing resolutions in collaboration with the Store Director or Operations Manager.
  • Ensure timely merchandise movement in line with company procedures, including transfers, RTVs, and handling of damages.
  • Maintain an accurate and organized store inventory, conducting cycle counts and reconciliations as directed.
  • Propose and implement ideas to enhance operational efficiency and reduce costs.
  • Support the sales team to deliver an exceptional client experience.
  • Manage merchandise ticketing, returns, and price adjustments.
  • Process repairs and damages promptly, adhering to company guidelines.
  • Assist with the physical upkeep of the boutique as required.
  • Handle and store merchandise according to Gucci standards.
  • Participate in store initiatives and projects as needed.
  • Adhere to all company policies and procedures.

Qualifications

  • Minimum of 2-3 years of retail experience, preferably in luxury or contemporary settings.
  • Supervisory experience is advantageous.

Skills

Excellent written and verbal communication skills. Proficiency in retail or service industry environments. Strong analytical skills to identify business priorities and solve problems. High degree of integrity and strong work ethic. Ability to manage multiple tasks in a fast-paced environment. Exceptional organizational skills and attention to detail. Proficiency with technology, including retail systems and shipping software. Physical ability to meet job requirements, such as lifting boxes and climbing ladders. Team-oriented mindset.

Experience

Candidates should have 2-3 years of experience in retail, with a preference for luxury or contemporary sectors. Supervisory experience is a plus.

Benefits

Gucci offers a comprehensive benefits package that includes opportunities for professional development, a collaborative work environment, and a commitment to inclusivity and accessibility.

Culture

Gucci's workplace culture is characterized by a passion for innovation and a commitment to excellence. The company values creativity, collaboration, and a client-centric approach, fostering an environment where employees are encouraged to express their unique talents and contribute to the brand's legacy.