Senior Operations Controller
Join Gucci in Montreal as a Senior Operations Controller. Provide operational support and ensure exceptional client service in a luxury fashion environment.
Overview
Gucci, a distinguished name in luxury fashion, is part of the Kering Group, a global leader in apparel and accessories. Renowned for its innovative designs and exceptional craftsmanship, Gucci offers a dynamic and inclusive work environment where creativity and excellence are at the forefront.
Role & Responsibilities
- Execute shipping and receiving processes, reporting issues to store management and resolving them efficiently.
- Ensure timely movement of merchandise as directed, adhering to all procedures, including transfers, returns, and damages.
- Maintain an accurate and organized store inventory, overseeing cycle counts, scheduled inventories, and reconciliation.
- Develop and share ideas to enhance efficiency and reduce operational costs.
- Support the sales team to ensure an exceptional client experience.
- Print and ticket merchandise, process returns, and manage price adjustments.
- Handle repairs and damaged goods promptly according to company guidelines.
- Assist with the physical maintenance of the boutique as needed.
- Pack, handle, and store merchandise in accordance with Gucci standards.
- Support store initiatives and projects as required.
- Adhere to all company policies and procedures.
Qualifications
- Minimum 2-3 years of retail experience, preferably in luxury or contemporary settings.
- Supervisory experience is advantageous.
- Proficiency in written and verbal communication.
- Ability to analyze information, identify business priorities, and solve problems.
- High degree of integrity and strong work ethic.
- Capability to manage multiple tasks in a fast-paced environment.
Skills
Experience
A minimum of 2-3 years in retail, with a preference for luxury or contemporary experience. Supervisory experience is considered a plus.
Benefits
Gucci offers a culture of inclusivity and accessibility, fostering a supportive environment for all employees. The company is committed to providing reasonable accommodations throughout the employment process.
Culture
Gucci is dedicated to creating a community of 'Dream-makers,' united by a passion for innovation and excellence in the fashion industry. The workplace culture is inclusive, dynamic, and supportive, encouraging employees to break new ground.