Senior Operations Controller

Location MontrealQuebecCanada
Type Full-Time
Seniority Mid-Level
Posted Dec 16, 2025
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Join Gucci in Montreal as a Senior Operations Controller, where luxury retail experience meets exceptional client service. Located at Holt Renfrew Ogilvy, this role demands bilingual proficiency and offers a dynamic work environment.

Overview

Gucci, a prestigious name within the luxury fashion industry, is part of the esteemed Kering Group, known for its commitment to creativity and innovation. As an employer, Gucci fosters an environment where passion for fashion and excellence in service are paramount. The brand is dedicated to nurturing talent and providing opportunities for growth within a dynamic and inclusive workplace.

Role & Responsibilities

  • Implement and oversee shipping and receiving processes, addressing any issues with Store Management.
  • Ensure timely and accurate movement of merchandise, adhering to company procedures and guidelines.
  • Maintain an organized and precise store inventory, overseeing cycle counts and reconciliations.
  • Develop and propose ideas to enhance operational efficiency and reduce costs.
  • Support the sales team to ensure an exceptional client experience.
  • Manage merchandise labeling, returns, and price adjustments.
  • Process repairs and handle damaged goods in accordance with company guidelines.
  • Assist with the physical maintenance of the store as required.
  • Ensure merchandise is packed, handled, and stored to Gucci standards.
  • Participate in store initiatives and projects as needed.
  • Adhere to all company policies and procedures.

Qualifications

  • Minimum 2-3 years of retail experience, preferably in luxury or contemporary sectors.
  • Supervisory experience is advantageous.

Skills

Excellent written and verbal communication skills. Ability to analyze information and prioritize business needs. Strong problem-solving capabilities. High degree of integrity and work ethic. Ability to manage multiple tasks in a fast-paced environment. Exceptional organizational skills and attention to detail. Proficiency with retail systems and shipping software. Physical ability to meet job requirements, including climbing ladders and lifting boxes. Bilingual proficiency in French and English is mandatory.

Experience

A minimum of 2-3 years in retail, with a preference for experience in luxury or contemporary sectors. Supervisory experience is considered a plus.

Benefits

Gucci offers a comprehensive benefits package, promoting inclusivity and accessibility throughout the employee lifecycle. The company supports a culture where diversity is celebrated, and all employees are encouraged to contribute to their fullest potential.

Culture

Gucci's workplace culture is defined by a radically client-centric approach, fostering a collaborative environment that is flat, connected, and fast-paced. Creativity is highly valued, and employees are encouraged to approach challenges with innovation and ownership.