Senior Operations Controller
Join Gucci in Indianapolis as a Senior Operations Controller. Be part of a dynamic team within the luxury fashion industry, ensuring efficient stockroom operations and exceptional client service.
Overview
Gucci, a prestigious name in the luxury fashion industry, is part of the illustrious Kering Group, known for its commitment to excellence and innovation. As an employer, Gucci offers a dynamic and inclusive environment where creativity and passion are highly valued, providing employees with opportunities to grow and make significant contributions to the brand's legacy.
Role & Responsibilities
- Oversee the efficient management of the stockroom to ensure accurate inventory and support exceptional client service.
- Execute shipping and receiving processes, reporting issues to the Store Director or Operations Manager and implementing solutions.
- Ensure timely merchandise movement as directed, adhering to procedures for transfers, RTVs, and damages.
- Maintain an accurate and organized store inventory, overseeing cycle counts and scheduled inventories with guidance from the Store Director or Operations Manager.
- Develop and share strategies to enhance operational efficiency and reduce costs.
- Support the sales team in delivering a superior client experience.
- Manage merchandise ticketing, returns, and price adjustments.
- Process repairs and damages promptly according to company guidelines.
- Assist with boutique maintenance as needed.
- Handle and store merchandise in accordance with Gucci standards.
- Participate in store initiatives and projects as required.
- Adhere to all company policies and procedures.
Qualifications
- Minimum of 2-3 years of retail experience, preferably in luxury or contemporary settings.
- Supervisory experience is advantageous.
- Excellent written and verbal communication skills.
- Previous experience in retail or service-related industries is preferred.
- Ability to analyze information, prioritize business needs, and solve problems.
- High degree of integrity and strong work ethic.
Skills
Experience
2-3 years of relevant retail experience, with a preference for luxury or contemporary sectors.
Benefits
Gucci offers a comprehensive benefits package, fostering a culture of inclusivity and accessibility throughout the employee lifecycle.
Culture
Gucci prides itself on fostering a culture of inclusivity and accessibility, encouraging creativity and self-expression among its employees. The brand values diversity and collaboration, creating a vibrant community united by a shared passion for innovation and excellence in the fashion industry.