Senior Operations Controller
Join Gucci in Cincinnati as a Senior Operations Controller. Oversee inventory and support exceptional client service in this dynamic role within the luxury fashion industry.
Overview
Gucci, a renowned name in luxury fashion, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is committed to innovation and excellence, offering a dynamic environment where creativity and craftsmanship thrive. Employees are encouraged to express their individuality while contributing to the brand's prestigious legacy.
Role & Responsibilities
- Oversee and execute the shipping and receiving process, addressing any issues with the Store Director or Operations Manager.
- Ensure timely merchandise movement in accordance with procedures, including transfers, RTVs, and damages.
- Maintain an accurate and organized store inventory, conducting cycle counts and reconciliations.
- Develop strategies to enhance operational efficiency and reduce costs.
- Support the sales team in delivering exceptional client experiences.
- Manage merchandise ticketing, returns, and price adjustments.
- Process repairs and damages promptly, following company guidelines.
- Assist with the boutique's physical maintenance as needed.
- Ensure merchandise is packed and stored according to Gucci standards.
- Participate in store initiatives and projects as required.
- Adhere to all company policies and procedures.
Qualifications
- Minimum of 2-3 years of retail experience, preferably in luxury or contemporary sectors.
- Supervisory experience is advantageous.
- Proficiency in written and verbal communication.
- Experience in retail or service-related industries is preferred.
- Ability to analyze information, prioritize business needs, and solve problems.
- High degree of integrity and strong work ethic.
- Capability to manage multiple tasks in a fast-paced environment.
Skills
Experience
A minimum of 2-3 years in a retail environment, with luxury or contemporary experience preferred.
Benefits
Gucci offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts, fostering a supportive and rewarding work environment.
Culture
Gucci fosters a culture of inclusivity and accessibility, emphasizing collaboration and innovation. The workplace encourages self-expression and values diversity, creating a vibrant community where employees can thrive and contribute to the brand's legacy.