Senior Operations Controller

Location AspenColoradoUSA
Type Full-Time
Seniority Senior
Posted Mar 1, 2026
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Join Gucci in Aspen as a Senior Operations Controller. Oversee stockroom efficiency and support exceptional client service in this luxury fashion role.

Overview

Gucci, a prestigious name in the luxury fashion industry, is part of the illustrious Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for fostering a dynamic and inclusive workplace where creativity and innovation thrive. The brand is committed to nurturing talent and providing opportunities for personal and professional growth within a supportive and collaborative environment.

Role & Responsibilities

  • Oversee the efficient operation of the stockroom to ensure accurate inventory management.
  • Execute shipping and receiving processes, addressing any issues with the Store Director or Operations Manager.
  • Ensure timely merchandise movement in compliance with company procedures, including transfers, RTVs, and damages.
  • Maintain an organized store inventory through cycle counts and scheduled inventories.
  • Support the sales team to enhance the client experience.
  • Manage merchandise ticketing, returns, and price adjustments.
  • Process repairs and damages in accordance with company guidelines.
  • Assist with the physical maintenance of the boutique as needed.
  • Adhere to Gucci's standards in packing, handling, and storing merchandise.
  • Participate in store initiatives and projects as required.
  • Comply with all company policies and procedures.

Qualifications

  • Minimum 2-3 years of retail experience, preferably in luxury or contemporary sectors.
  • Supervisory experience is advantageous.
  • Excellent written and verbal communication skills.
  • Proficiency in analyzing information and problem-solving.
  • Ability to manage multiple tasks in a fast-paced environment.
  • Strong organizational skills and attention to detail.
  • Experience with retail systems and shipping software.
  • Ability to meet physical demands such as climbing ladders and lifting boxes.

Skills

Client-centric mindset with a focus on exceptional service. Collaborative approach with a flat, connected, and fast methodology. Innovative thinking and creativity in problem-solving. Ownership mentality in actions and behaviors. Ability to build trust-based relationships and encourage collaboration. Empowerment of others through autonomy and self-expression. Commitment to continuous learning and talent development.

Experience

Candidates should possess a minimum of 2-3 years of experience in retail, with a preference for luxury or contemporary sectors. Supervisory experience is a plus.

Benefits

Gucci offers a comprehensive benefits package, including opportunities for professional development and a commitment to inclusivity and accessibility in the workplace.

Culture

Gucci's workplace culture is defined by its commitment to inclusivity, creativity, and innovation. The brand values a collaborative environment where every team member is empowered to express their unique talents and contribute to the company's success. Gucci fosters a community of passionate individuals united by a shared vision of breaking new ground in the fashion industry.