Senior Manager of Retail Client Engagement

Seniority Senior

Posted Mar 1, 2026

Gucci is seeking a Senior Manager of Retail Client Engagement in New York, USA. This role involves leading client development strategies and managing exceptional brand experiences.

Overview

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Renowned for its innovative designs and exceptional craftsmanship, Gucci offers a dynamic and inclusive work environment that fosters creativity and professional growth. As an employer, Gucci is committed to cultivating a workplace where diversity and talent thrive, providing opportunities for employees to excel in their careers while contributing to the brand's legacy of excellence.

Role & Responsibilities

Lead the planning and execution of retail client development strategies across directly operated stores and outlet locations.
Translate Gucci America's client engagement strategy into actionable store-embedded client plans aligned with retail business objectives.
Coordinate partnerships with Store Directors, retail leadership, and corporate client engagement teams to ensure synergy and collaboration.
Analyze client initiatives' performance and impact on client development and sales, maximizing engagement KPIs.
Develop and manage regional client engagement events calendar and budget in collaboration with corporate client events team.
Cultivate top clients and manage exceptional local and international brand experiences.
Create and implement tourist development programs to engage key local and international tourist groups during peak shopping periods.

Qualifications

Bachelor’s degree preferred.
5+ years of management experience in Retail, Marketing, Special Events, Hospitality, or Consulting.
Proven ability in client management and exceptional relationship management skills in B2B and B2C environments.

Skills

Strong interpersonal and relationship-building skills. Exceptional appreciation and understanding of the luxury fashion industry. Excellent written, verbal, and presentation skills. Proficiency in Microsoft PowerPoint and Excel. Experience with CRM Systems and Business Intelligence tools, such as Microstrategy, Siebel, Acxiom. Strategic, analytical, and relationship-building competencies with good knowledge of retail math.

Experience

A minimum of 5 years in a management role within Retail, Marketing, Special Events, Hospitality, or Consulting, with a focus on client management and relationship building.

Education

Bachelor’s degree preferred.

Benefits

Gucci offers a comprehensive benefits package, including opportunities for professional development, a dynamic work environment, and a commitment to inclusivity and accessibility.

Culture

Gucci fosters a culture of inclusivity and accessibility, encouraging a diverse community of employees united by a passion for innovation in the fashion industry. The workplace environment is collaborative and supportive, promoting creativity and professional growth.