Senior Manager, Client Insights

Location New YorkNew YorkUSA
Type Full-Time
Seniority Senior
Posted Jan 6, 2026
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Gucci seeks a Senior Manager, Client Insights in New York to transform data into actionable insights, supporting client-centric campaigns. Join a leading luxury brand under Kering Group.

Overview

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for fostering an environment that encourages innovation, creativity, and inclusivity. The brand is committed to developing its employees and providing them with opportunities to excel in their careers.

Role & Responsibilities

  • Collaborate with the Vice President of Client Engagement to define and build client-related KPIs and sales targeting at regional, market, and store levels.
  • Develop a rolling regional contact strategy to support ongoing clienteling and outreach initiatives aligned with the commercial calendar.
  • Design and develop reports to better understand client behavior and improve targeting, monitoring the impact of client-based initiatives.
  • Conduct hands-on analysis of client data using MicroStrategy and other BI tools on a recurring basis and for ad-hoc requests.
  • Support Retail and Digital teams with targeting guidance to identify high-potential clients for enhanced performance.
  • Transform data into actionable client-centric business intelligence using query and reporting tools.
  • Develop monitoring best practices to provide quantitative and qualitative insights into omni-channel client behavior.
  • Ensure data quality and perform data cleansing updates, including client merges and reassignments.
  • Manage the CRM portal and support cross-functional departments with targeted lists and analyses.
  • Collaborate with global and regional cross-functional teams to support business objectives.

Qualifications

  • Bachelor’s degree in Computer Science, MIS, Statistics, Marketing, or Economics; Master's or MBA preferred.
  • 5+ years of experience in market research, customer analytics, retail, eCommerce, or integrated marketing.
  • Experience with project management, change management, and business process redesign principles is advantageous.
  • Knowledge of catalog and direct marketing environments, with experience in email and mobile campaign management.

Skills

Expertise with business intelligence tools such as MicroStrategy, Business Objects, and Cognos. Proficiency in writing and tuning SQL queries in both online and offline environments. High level of expertise with CRM systems like Oracle, Siebel, and Acxiom. Experience with web analytics tools such as Google Analytics, Coremetrics, and Omniture. Strong technical, analytical, and statistical competencies, with a solid understanding of retail math and Excel. Proven analytical skills and statistical and modeling competencies.

Experience

A minimum of five years in market research, customer analytics, retail, eCommerce, or integrated marketing is required.

Education

Bachelor’s degree in Computer Science, MIS, Statistics, Marketing, or Economics; Master's or MBA preferred.

Benefits

Gucci offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts.

Culture

Gucci is dedicated to cultivating a culture of inclusivity and accessibility, ensuring all employees feel valued and empowered. The brand encourages creativity and innovation, making it a dynamic workplace for those passionate about fashion and luxury.