Senior Client Advisor

Overview

Gucci, a prestigious name in luxury fashion, is part of the Kering Group, a global leader in apparel and accessories. Known for its innovative designs and exceptional quality, Gucci offers a dynamic work environment where creativity and excellence are at the forefront. As an employer, Gucci is committed to fostering a culture of inclusivity and accessibility, ensuring a supportive atmosphere for all employees.

Role & Responsibilities

• Provide supervision and guidance to Client Advisors on the selling floor to deliver the highest performance through a customer-centric attitude, driving sales as a client advisor leader.
• Partner with the Team Manager to support real-time coaching and feedback to achieve business and product category goals.
• Assist in the development and growth within the team.
• Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
• Act as a role model by providing an exceptional client service experience by greeting, listening, and assisting clients to exceed their shopping needs.
• Demonstrate an excellent knowledge of the products as well as Gucci history and heritage.
• Attract new clients by being a Brand Ambassador through networking within the community.
• Drive and exceed individual KPI goals, by ensuring the highest level of customer service and quality of sales.
• Perform floor leadership duties, including opening/closing the store and organizing coverage for the floor.
• Contribute to upholding the visual display of all products in accordance with Gucci visual standards.
• Support the daily operations of the store when management is not present.
• Serve as the first point of contact should a difficult client issue arise.

Qualifications

• Sales management experience in retail, luxury retail, or service-related industry preferred.
• Bachelor’s Degree in a related field is preferred.
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
• Industry awareness and strong business acumen.
• Strong verbal and written communication skills and excellent organizational skills.
• Passion for the Fashion Industry.
• Flexibility to work a retail schedule which will include evenings, weekends, and holidays.

Skills

Experience

Experience in sales management within retail, luxury retail, or a service-related industry is preferred.

Education

Bachelor’s Degree in a related field is preferred.

Benefits

Gucci offers a comprehensive benefits package, including opportunities for professional development and growth within the company.

Culture

Gucci fosters a vibrant and inclusive culture where employees are encouraged to be innovative and collaborative. The brand values diversity and is committed to creating an environment where all employees can thrive and contribute to the company's success.