Senior Client Advisor
Join Gucci in Toronto as a Senior Client Advisor, where passion for fashion meets exceptional client service. Located at Holt Renfrew Bloor Street, this role offers a dynamic environment within the luxury fashion industry.
Overview
Gucci, a distinguished name in the luxury fashion industry, is part of the esteemed Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for fostering a culture of creativity and innovation, offering its employees a dynamic environment where they can thrive and contribute to the brand's legacy of excellence.
Role & Responsibilities
- Provide supervision and guidance to Client Advisors on the sales floor to ensure exceptional customer service and drive sales.
- Collaborate with the Team Manager to deliver real-time coaching and feedback to achieve business and product category goals.
- Assist in the professional development and growth of team members.
- Ensure a consistent and branded onboarding experience for new Client Advisors and facilitate training in collaboration with store management.
- Act as a role model by delivering an exceptional client service experience and promoting Gucci's values.
- Demonstrate comprehensive knowledge of Gucci products, history, and heritage.
- Attract new clients by networking and acting as a Brand Ambassador within the community.
- Drive and exceed individual KPI goals by ensuring the highest level of customer service and sales quality.
- Perform floor leadership duties, including opening/closing the store and organizing coverage.
- Maintain visual display standards in accordance with Gucci's guidelines.
- Support daily store operations in the absence of management.
- Serve as the first point of contact for resolving difficult client issues.
Qualifications
- Sales management experience in retail, luxury retail, or a service-related industry preferred.
- Bachelor’s Degree in a related field is preferred.
- Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
- Ability to manage competing priorities in a fast-paced environment.
- Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
- Industry awareness and strong business acumen.
- Strong verbal and written communication skills and excellent organizational skills.
- Passion for the fashion industry.
- Flexibility to work a retail schedule including evenings, weekends, and holidays.
Skills
Experience
Previous experience in sales management within retail, luxury retail, or a service-related industry is preferred.
Education
Bachelor’s Degree in a related field is preferred.
Benefits
Gucci offers a comprehensive benefits package, including opportunities for professional development and growth within the company.
Culture
Gucci prides itself on a culture of inclusivity and accessibility, creating a community of passionate individuals united by a commitment to innovation and excellence in the fashion industry. The workplace environment is collaborative, fast-paced, and client-centric, encouraging creativity and ownership among its employees.