Senior Client Advisor

Overview

Gucci, a distinguished name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for its commitment to innovation, creativity, and excellence. The brand offers a dynamic work environment where employees are encouraged to express their individuality while contributing to the brand's legacy of luxury and sophistication.

Role & Responsibilities

• Supervise and guide Client Advisors on the sales floor to achieve high performance through a customer-centric approach.
• Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
• Facilitate the development and growth of team members.
• Ensure a consistent and branded onboarding experience for new Client Advisors and facilitate training in collaboration with store management.
• Provide exceptional client service by greeting, listening, and assisting clients to exceed their shopping needs.
• Demonstrate extensive knowledge of Gucci products and heritage.
• Attract new clients by acting as a Brand Ambassador and networking within the community.
• Drive and exceed individual KPI goals through superior customer service and sales quality.
• Perform floor leadership duties, including opening/closing the store and organizing coverage during breaks.
• Maintain visual display standards in accordance with Gucci guidelines.
• Support daily store operations in the absence of management.
• Act as the first point of contact for resolving difficult client issues.

Qualifications

• Sales management experience in retail, luxury retail, or a service-related industry preferred.
• Bachelor’s Degree in a related field is preferred.
• Proven ability to create positive customer experiences that build loyalty and deliver measurable results.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency in Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
• Industry awareness and strong business acumen.
• Strong verbal and written communication skills and excellent organizational skills.
• Passion for the fashion industry.
• Flexibility to work a retail schedule, including evenings, weekends, and holidays.

Skills

Experience

Preferred experience in sales management within retail, luxury retail, or a service-related industry.

Education

Bachelor’s Degree in a related field is preferred.

Benefits

Gucci offers a comprehensive benefits package, including health and wellness programs, employee discounts, and opportunities for professional development.

Culture

Gucci fosters a culture of inclusivity and accessibility, encouraging employees to express their creativity and individuality. The brand values a client-centric approach and promotes a collaborative, fast-paced, and innovative work environment where everyone is considered an owner of their contributions.