Senior Client Advisor

Overview

Gucci, a revered name in luxury fashion, is part of the Kering Group, a global leader in apparel and accessories. Kering empowers its brands to reach their full potential in the most imaginative and sustainable manner. Gucci is renowned for its innovative approach to fashion and its commitment to quality, making it an esteemed employer in the luxury retail sector.

Role & Responsibilities

• Supervise and guide Client Advisors on the sales floor to achieve top performance through a customer-centric approach.
• Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
• Facilitate the development and growth of team members.
• Ensure a consistent and branded onboarding experience for new Client Advisors and facilitate training in collaboration with store management.
• Act as a role model by delivering exceptional client service and embodying the Gucci brand values.
• Attract new clients by networking within the community as a Brand Ambassador.
• Manage floor leadership duties including opening/closing the store and organizing coverage during breaks.
• Maintain visual merchandising standards in accordance with Gucci's guidelines.
• Support daily store operations in the absence of management.
• Serve as the first point of contact for resolving difficult client issues.

Qualifications

• Sales management experience in retail, luxury retail, or a service-related industry preferred.
• Bachelor’s Degree in a related field is preferred.
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
• Industry awareness and strong business acumen.
• Strong verbal and written communication skills and excellent organizational skills.
• Passion for the fashion industry.
• Flexibility to work a retail schedule which includes evenings, weekends, and holidays.

Skills

Experience

Previous experience in sales management within retail, luxury retail, or a service-related industry is preferred.

Education

Bachelor’s Degree in a related field is preferred.

Benefits

Gucci offers a culture of inclusivity and accessibility, providing reasonable accommodations throughout the employment lifecycle.

Culture

Gucci fosters a dynamic and inclusive work environment, encouraging creativity and innovation. The brand values collaboration and empowers employees to express their individuality while working towards common goals. Gucci is committed to sustainability and breaking new ground in the fashion industry.