Senior Client Advisor

Overview

Gucci, a prestigious brand under the Kering conglomerate, is renowned for its innovative fashion and luxury goods. As an employer, Gucci offers a dynamic environment that fosters creativity and excellence, providing employees with opportunities to grow within the luxury fashion industry. Kering, Gucci's parent company, is a global leader in apparel and accessories, managing a portfolio of powerful brands in fashion, leather goods, jewelry, and watches.

Role & Responsibilities

• Provide supervision and guidance to Client Advisors on the sales floor to achieve high performance through a customer-centric approach.
• Collaborate with the Team Manager to deliver real-time coaching and feedback to meet business and product category objectives.
• Assist in the development and growth of team members.
• Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
• Act as a role model by delivering exceptional client service and exceeding client expectations.
• Demonstrate comprehensive knowledge of Gucci products, history, and heritage.
• Attract new clients by acting as a Brand Ambassador and networking within the community.
• Drive and exceed individual KPI goals by ensuring the highest level of customer service and sales quality.
• Perform floor leadership duties, including opening/closing the store and organizing coverage during breaks.
• Contribute to maintaining the visual display of products according to Gucci standards.
• Support daily store operations in the absence of management.
• Serve as the first point of contact for resolving difficult client issues.

Qualifications

• Sales management experience in retail, luxury retail, or service-related industry preferred.
• Bachelor’s Degree in a related field preferred.
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
• Industry awareness and strong business acumen.
• Strong verbal and written communication skills and excellent organizational skills.
• Passion for the fashion industry.
• Flexibility to work a retail schedule including evenings, weekends, and holidays.

Skills

Experience

Previous experience in sales management within the retail or luxury sector is preferred.

Education

Bachelor’s Degree in a related field is preferred.

Benefits

Eligible employees may participate in an employee benefits program, including medical, dental, vision, paid time off (PTO), and a 401K plan.

Culture

Gucci fosters a culture of inclusivity and accessibility, encouraging a community of people united by a passion for breaking new ground in the fashion world and beyond. The company is committed to providing a supportive environment where creativity and innovation thrive.